Lucas Furniture & Mattress Warehouse & Clearance Center — Local services in Kokomo

Bought a recliner from here back in April, the process was great and fairly priced. Last week when attempting to recline in the chair, the chair went all the way back and hit the ground, I call Sunday and was told the individual I need to speak with is on vacation and that “I will have them call you back on Wednesday when they return” ok great! Fast forward to today when I call back because I had yet to receive any further communication. I ask why I hadn’t received the call back that I was told I would receive? I was met with a crappy attitude. Telling me the individual had been on vacation, then transferred me to her personal line where of course no one answered. Left a voice mail and still have not received a call back to discuss this issue. I’m not sure why there avoiding having to deal with this warranty issue but this total avoidance is not tolerated well by...

Excellent experience working with Ken and the team! I live near Chicago and was in the market for some Telescope lawn furniture. I priced it out at nearly 15 different furniture stores throughout the midwest and Ken gave me the best price. On top of that, the customer service was exceptional. From fast as lightning response time (Ken must not sleep!) to a phone call within 5 minutes after the future was skillfully delivered (by Patrick, great job)... top notch service. Highly...

Lucas Furniture is very easy to work with, and they have an amazing inventory to choose from. We picked out our furniture from their showroom and needed it in a crunch for our son's graduation party. They delivered on time as promised...