Prime Arcades — Local services in La Habra

Super fun statement piece and unbelievable customer service.

Bought a cocktail game system from Prime Arcades on Amazon to really set the mood in our game room and have enjoyed every moment with it - 100% plug and play, a 400+ game trip down memory lane. The moment I ordered it, Prime Arcades reached out with shipping info. And the day it arrived (after a very quick trip across the country), they reached out to ask how it was going. The table itself is incredible quality, somehow exactly the substantial arcade table from the 1980s only beautiful and clean, with a big bright display. Graphics are sharp and clear. Menu navigation is easy and fast. The games are iconic, and the few I didn’t already know were a lot of fun to research. (Pac Man but it’s a "naked" person searching for clothes: Streaking!) It’s also a great conversation piece and an excellent flex, if you're into that kind of thing - many do envy.

Then Hurricane Ida swept in and submerged this poor baby in three feet of water for hours. Miraculously, after drying out a couple of days, it powered up, lights on, fans running, just no display. Of course I would expect it to be toast - like my car, TV, router, my neighbors’ washer/dryer/water heater/boiler, etc. - but I thought I’d send an email over to Prime Arcades just on the off chance that they'd have any suggestions (and maybe to commiserate more than anything else). While I waited 4 days for my internet to be restored, 18 days for my car to get towed, and probably will wait another couple of lifetimes for FEMA to follow up, Freedom at Prime Arcades responded within a minute of receiving my contact form. An hour later, we were on a video call walking the Prime Arcades team through the damage, and they had a potential solution ready to ship out - on the house. Certainly “I took my video game system for a muddy swim” is not covered under anyone's warranty (according to my home insurance policy, a rushing river of water that blows through the garage into the house is a ME problem) and yet, here I am with a good chance of getting this beauty back in business after an actual natural disaster. Forever impressed,...

I’m not one to type reviews, unless the product and or service is deserving of a warning to the community. But this time will be different. With the popularity of arcade1up and retro arcade hunting, I found myself part of a consumer group that wants better than arcade1up, more reliable than restoring old arcade machines and nothing to do with rom/emulator fishing. After searching Amazon, eBay, etc., I found Prime Arcades. Their website promoted an IGN endorsement which made them stand out from the competitors. So, I looked around the website and found several products that would be great. From their 4 players stand up to their sit-down racing arcade to their bar top arcade. At the end of the day, I was sold on the bar top arcade. I can only speak about that product and the excellent service that exceeded expectations. Ill break it down like this; When i called to get more information, an employee picked up the phone and every time I called after that, their continued to be employee answering the phone. Five stars; the logistics was detailed and executed with precision, meaning the time frame was as promised and their shipping service was better than expected. Five stars; the bartop arcade was crafted identically to coin op arcade. All materials that are used are the equivalent to actual arcade machines from the 80’s and 90’s just like the ones my friend owns. Five stars; the parts used are Sanwa sticks and buttons and they are connected to the best cable management/Component placement I have ever seen. The design is brilliant EVERYTHING MAKES SENSE! Buying this arcade has now opened up the JAMMA world to me. The cosmetics are unbelievable and the wood and t-molding complete the authentic experience. The hinges for the control deck are solid too. I would highly recommend this product and this company. Five stars. Prime Arcades Products and Services are really deserving of these compliments and I will continue to recommend them to friends, co-workers, online communities, etc....

If anyone out there has tried, as I have in the past, to put together their own gaming system and failed - this is your answer! Absolutely everything about this product is EXACTLY as advertised by Prime Arcades. To start, Freedom and his staff were extremely responsive, going above and beyond to ensure we were getting exactly what we wanted.

We could not believe how fast the unit shipped and arrived at our house! The system was packaged extremely well (see pictures) and was shipped with a very reputable freight company. Prime really takes no chances in getting the product delivered safely.

A word of advice - pay for the white glove service. These units are VERY well-made and quite heavy. As advertised, the service unboxed the unit, placed it where we wanted, and removed all shipping materials. Well worth the money!

The cabinet itself is well designed. We opted for the version with trackballs and Ms. Pac-Man artwork. It is stunning! The tempered glass top is thick and substantial. There are so many little details that enhance the experience - like hidden LED light strips that gradually change color to match the lighted trackballs. Combine that with great sound (which you can really crank up!) and it feels like being in an 80's arcade. The only thing I would change on the design is to place the volume control on the outside of the cabinet. It is easily accessible via one of the side panels, but external would be preferable.

But the best part is flipping that power switch for the first time! The menuing system is flawless and easy to use and navigate. We were playing games almost instantly!! The game selection is wonderful, and the addition of the side controls (for games in landscape mode) adds to the usability and selection. No glitches with anything so far.

It is refreshing to find a seller that delivers what they promise. Prime Arcades has done just that, and we cannot be happier. We would enthusiastically recommend them is you're looking for a retro...