Ace Hardware — Local services in La Porte

Funny story - I know zero about plumbing but I do watch a lot of Youtube videos... finally going to tackle the leaking bathtub faucet (local plumbing biz said they wouldn't touch it says i need new shower unit? I just wanted to faucet fixed). I took it apart and needed the valve seat tool to remove it - it was $18 and its $8 on ebay (Seriouosly this is why I shop online for everything minus grocieries)

I brought the stem in saying I need a new seat - I found the tool but can you match up the correct seat for this? (no) hmm if they looked up the stem (which I bought in the past at same store) they can see which seat I need for it or I am sure they have a template/guide to go off of.

He first pointed me to the toilet seats (seriously) no the seat the stem goes into. (had it in my hand). He then pointed me to the end of isle where the rubber seals are. Not what I asked for....

I know this didn't require 2 trips but I will back once I get the part out so I bring in and show "this is what i need!" I was in the store for 30 minutes (lunch break) and seen 1 person running the entire side of the store. Shouldn't there be department heads for each department in that area?

Now I will need to come back and find someone else (hopefully) to get the $2 part I need. Even with me knowing very little (I can rip a computer apart but plumbing little grey on) - this should of been a 10 minute fix which turned into waiting another week for my tool so I could save $10 for something I will use once.

I used to work there many many years ago and it hasn't changed a bit.... (Many many years ago the store when I worked there with minimal staff that had a VCR stolen from a shelf that had theft cables holding it down - they were able to cut the cables and leave with it and no one seen it) - comical though - not angry I got a good chuckle - but this is why I only support the online community.

2 stars since its the only store in town that sells Charleston Chew...

0/10 Terrible customer services at Kabelin's Ace located on the west side of town. I use to go here all the time to support the local business and not go to a big box store even though prices are a lot more expensive here. Customer service has went downhill bad the past few years. You use to get greeted and helped. Use to joke around with people about how you could never get around the store without being bugged for help. Now employees just stand around talking to each other and don't want to be bothered. Won't help you unless you are a retired male. I've had multiple run-ins with a retired older man that ignores you when you ask him something and if you do happen to get his attention he just points won't say anything or ask if you have any questions and just straight up walk away, but 5 minutes later you'll see in another aisle helping a older retired man being super helpful. I wish I would've got his name to put it on here, but he walks away so quick I couldn't catch it. It's a shame what this business has come to. I use to enjoy coming to this store and had family that worked here. I won't be taking my business there anymore. I'd recommend going if you are a retired older man, but if you are a woman, or below the age of 40 you might want to go somewhere else. Haven't had issues on the east side of town, more so hard to find a employee since its a...

Horrible customer service and rentals. Do not recommend renting equipment from here. We rented 3 items, a rotary laser level which the screen was cracked so we had to leave with a substitution and get home, no batteries in it and when you pay $60 a day, you'd think they'd have fresh batteries in the case, half the items are missing. Secondly a yard roller and the water leaked everywhere so that was useless. Third item was a troybilt tiller and the pull cord was hanging out a bit at pick up but they said it was okay. Went to start it at home, it snapped back at home, hit my husband's arm due to misfire due to the engine, every time it was tried to start, it repeated. The handle has the wrong bolt in it so you cant even adjust the height of the handle. When we return the items first thing the next morning because they were already closed the day we picked up, they asked why we took the items home if they had these issues! How were we supposed to check that the roller in the store without water? The tiller had no gasoline, how can we start it at the store? If ypu want broken equipment and equipment that will cause injury, rent from these people. And they will tell you its operator error if you say something is wrong with...