The UPS Store — Local services in La Porte

One of the Worst Delivery Services I’ve Experienced, sadly first ever 1* review incoming...

I had a highly frustrating experience with this delivery service. I was home at the time of delivery, yet the driver made no attempt to deliver my package. There was no knock, no doorbell, not even a delivery notice left behind—just a driver who made eye contact with me and left without any attempt to complete the delivery. We even have a giant lockbox which was open at the time.

When I contacted UPS, I was told they couldn’t reach the driver because the delivery was handled by a third-party vendor. That alone is concerning. It gets worse: after spending 25 minutes creating a UPS account just to track my package, I found out that any redelivery option comes with a fee—$9.99 to redeliver to my home, $5.99 to send it to a UPS store, and $14.99 to redirect it to another address. The only free option?Returning the item entirely. Customs fees are not on them so no fault there.

This kind of service is unacceptable. Making customers jump through hoops and pay extra fees for a package that should have been delivered in the first place is outrageous. I will actively avoid using this service...

District Manager Nicole very disrespectful and rude! She has NO customer service skills whatsoever. She should NOT be in a management position! Not to mention that she lied and said that it was company policy to have my driver's license In order to ship from there. I called three other UPS stores and that is not a UPS policy, so she lied... There's too much identity theft!! what did she need my id for? I stated if that was in fact a requirement, wouldn't it be posted to have your I d ready in order to ship? Nothing was posted anywhere about ID requirement. I just shipped from United States Postal Service and they never asked me for my I. D... It was...

We would like to give high praise to Amber at the UPS store in LaPorte IN. Amber was super friendly and knowledgeable. We needed important documents printed and sent out and Amber proficiently helped us while telling us of other services that her store could do for us. I wish everyone who worked with public could have her zeal and personality! Thank...