NAPA Auto Parts - Third Coast Distributing - La Vernia — Local services in La Vernia

I have never seen more then one car in this stores parking lot and for good reason the staff consist of an old white women that must hate her life I am a cancer survivor and underwent a procedure today that left my walking impaired and me in pain and since I under went this operation I cannot cook dinner for my family tonight the chic-fil-a truck was in the parking lot next door so I parked in the napa parking lot (which only had one other car)because it was closer and I can only walk short distances without being in tears on my way back to my car there was a short heavy set woman with grey blonde hair pulled into a poney tail standing outside watching me limp to my car as I was getting into my car she said “can you read” me being taken back by her openly rude outburst said “I’m sorry I couldn’t hear you” and she replied “can you read” and glanced over to a white piece of paper taped to a window that said in .7mm black pen ink Napa parking and apparently being only adult present I apologized and got into my car and drove off and thought to myself “I wonder if she had children because it would be a shame if there were more people like this...

Customer service needs an overhaul. Went in needing a length of fuel hose and a battery. Young tattooed fella behind the counter never greeted me or asked what I needed. I was given a blank stare and a head nod as if to gesture that he was ready to help me. I stated I needed 2 feet of 1/4 inch fuel hose. It took the young man so long to get the hose, I decided to get the battery elsewhere. I'm not sure if he was new or having difficulty, but the clown with the purple mohawk wasn't in a hurry to help him. I will never understand why a business would hire individuals, who obviously make poor decisions regarding their appearance, to be the first person I see when I come through the door. I'll be taking my business elsewhere, I would rather spend my money at a business that hires quality individuals who know how to...

Needed a part for my Ford 1986 truck my husband called the Napa Store in La Vernia. We spoke with Ray very nice gentleman , he ordered the part we needed and kept in touch with us once the part arrived at the store. Ray was a great help to us and excellent customer service .we know La Vernia has new auto stores but we will be returning to Napa for our car parts. Thanks Ray for all your help. God bless you we need more...