Great American Cookies — Local services in Lafayette

Would put zero stars if I could. I placed a custom cookie cake order today (09/05/2023) at the Lafayette Arnould Blvd store at 2:34PM, cake supposed to be prepared by 4:34PM (I have the email confirmation showing this.) I arrived at the store around 5PM, cake has not even been started. My partner and I had dinner reservations downtown at 5:30, cake was still not ready. Watched employees take multiple walk in orders ahead of me, including a cookie cake the same size as mine. Their cake was completed 10-15 min before mine. My cake was finished around 5:45. So much for a custom cake in 15 minutes. I asked the store manager on shift if there was any possibility for a refund since it was over an hour late, was told they could do 50% off, he rings me up, and tells me my total. I respond that it was paid for online and was told there was nothing they could do in that case. Awful customer service, employees were condescending and couldn’t seem to comprehend why I’d be even the slightest...

I went there for Father's Day around 6:30-7:00 and they had this very sweet girl there. She had to ask the guy who was just standing around in the back a question and he was rude about it, anyway, after that the place started filling with people and at first she was trying to deal with everyone by herself, but when she asked the guy (with some old grayish-blue converse) if he could help and he had the biggest attitude I've ever seen in an employee. Don't get me wrong I work in a restaurant similar to this so I know how it gets. But this guy was rude and taking his time, meanwhile the girl stayed completely positive. Once it slowed down, the guy went right to the back leaving the obviously newer girl by herself. I watched this for about 30 mins and I wanted to say something to him about it but withheld myself This isn't the first time that I've seen this guy being rude. I'd appreciate if someone would talk to him about his...

I ordered a cake for my son in January and it looked hideous. I asked for a baseball and it was TERRIBLE, wish I still had a pic. I told the young lady checking me out that I thought it was ugly, well she kindly just walked away without saying a word. But it was delicious. Well everyone gas a bad day. .Well fast forward to today, went in just to pick up a few cookies for the kids, the cookies were dry and hardly anything to choose from. Lady checks me out and says nothing, no thanks come again have a great day, I hope you trip on the way out. Nothing. . Terrible customer service and while they might have some nice people that work there, I have not met ANYONE nice the last 2 visits. So...