Appliances 4 Less — Local services in Lafayette

Appliances 4 Less Lafayette Per my discussion with Charles (mgr), due to the number of inconveniences with the delivery and installment, the drain hose cross ups, the drain hose sizing errors, the number of days that the washer issues were not properly resolved, the additional monies I spent for an extension per what I was told that was not needed and the additional monies I spent on 11/3/2024 (following the technician appointment) to wash loads of clothing elsewhere due to inconvenience caused on backups, the sound of the washer’s motor or its shocks grinding- hence it not functioning properly and giving a variety of codes, and the emotional distress as a customer from the delivery date to now in conjunction to a loss of my personal time as a result of the many attempts to resolve this matter- I specifically requested a full refund to my account to the store manager. I have been repeatedly told that it’s the store policy that no refund could be given on the delivery amount initially paid. But y’all make me understand- 1. How does a store drop off a defective washer, then hold you liable for its delivery charges? 2. Why am I still awaiting the pick up of the merchandise, in order that I’m able to have the room prior to ordering and getting a delivery from elsewhere? 3. Why in the world- would I give any additional money to this business for a different washer/dryer set because the one I initially purchased does not have a duplicate set?

At first- I was thinking on efficiency of getting a nice washer/dryer to my home in a quick fashion which is why I ended up seeking their business. Biggest regret I made was not being patient on a washer/dryer set delivery from another store.

I even sought legal advice on whether I should ultimately be responsible for the delivery cost and how I could enforce this business to pick up the merchandise from my home immediately. I am awaiting the follow up from the attorney.

I’m just tired of businesses and individuals doing business getting over on customers without a care about how customers are affected.

I submitted a written request to management (after a verbal exchange) on Wednesday this past week and still had to turn around and call the manager again on yesterday. I stated to him prior that I would seek legal counsel and/or let others know about their horrible services.

Now I’m beyond frustrated at this point if I’m coming to leave a review, which I gave a warning that I would let others know my dissatisfaction publicly. If you cannot provide just and fair services, then stay out of the service business.

I am seeking a full refund to include delivery fees paid and for the full refund to be credited back to my account. I am also seeking that they pick up their merchandise with a “scheduled” pickup time. I’ve been dealing with this business for almost 3 weeks now. The date of delivery was 10/30/2024.

I appreciate Charles and his assistance with trying to resolve this matter, but the solution was unacceptable and I made that clear several times. I no longer in good faith believe in an exchange of devices nor do I believe I should have to pay additional unwarranted fees or be responsible for any additional charges under such circumstances. I just NEED to wash my clothing in my home with no concern about the functionality of any machine.

Am I asking for too much or for anything I wouldn’t deserve as a customer? Times already difficult for people and I truly am dissatisfied on how much individuals easily make things worse. What has happened to customer satisfaction...

Charles ,the seller in appliances 4 less jonston street lafayette pushed us to pay 2742 dollars fridge on the same day. It was a new fridge they sell scratch or dimpled ones. I told the boy working in there Charles that I want to sleep on it and think but he said he will not give it to us same price if we dont buy it today. He told he will deliver 2 days later. One day later Ipaid I thought it is too much money that I would nt afford and actually was looking for cheaper fridges Charles pushed us to this fridge. Next day I even have seen the same fridge with no scratch or dimple is almost same price at loews and even with 84 months finance 50 dollars per day. We went to the appliances 4 less jonston street Lafayette and told him to cancel the transaction this is too expensive for us and we dont even have the fridge delivered yet. Charles, seller, said he won’t cancel it they don’t accept returns. We said this is not even a return we didn’t get the fridge it is in your shop we just paid full one day ago with the credit card it is even pending. Charles the seller in Lafayette appliances 4 less jonston street said The paper says 48 hours returns with no reason is not applied to us as it is a scratch product they dont accept it as brand new.But he himself Charles while he was trying to sell us the same fridge was saying us this is brand new just a scratch. Moreover all they sell is already same type of things. We haven’t been informed about it he pushed us to pay and we don’t even have the fridge but they do t give our money back. We are so frustrated and desperate. Charles from appliances 4 less jonston street said go anywhere you want we have lawyers. We have to pay that big money . I wanted to talk the owner or manager he didn’t let me do that instead said he is the top manager. He cheated us as in many ways and it wasnt cheap like 50 percent or more than loews at all. Dont go there. They are so desperate to take people ‘s money and cheat them and not give it back! Do your research before buying they are not cheap at all! We will do whatever we can to get our money back! You replied like tour seller didnt push us at all. The fridge is still in your shop. You just made us pay and took the money forever. Why are you so desperate to take people’s money? Are you so in need? You push people to pay you as soon as possible without allowing them to think about it and as soon as you got paid thats it no way out from you is that it? You have no right to keep our money we dont want...

Avoid this place. Purchased a fridge and paid for delivery which includes their "warranty" (warning, it's a third party company). After five months the fridge stopped cooling so I had to file a claim. The short version is it took three weeks and a $100 deductible to even get someone to diagnose the issue. Week four without a fridge the "warranty" company said it was too costly to repair so they offered to pay about half of what I paid. Reminder this fridge was five months old at this time. Are you wondering what this store said about all of this? I could buy another fridge and pay again to have it delivered. The best thing I can do is never go here again and attempt to warn others.

Reply to their response: So since we are are attempting to minimize the numbers lets put them all up. I paid $1,079 + $100 delivery (I'm not going to include taxes in this). The fridge stopped working five months later. I paid $100 deductible and waited four weeks for the "warranty" company to say it's a total loss and offer $700. The "work with me" part I guess means I was allowed to purchase another fridge with my payout and pay another $100 to have it delivered? So after spending a total of $1,279 they were nice enough to allow me to purchase another fridge with my $700 plus another delivery fee. Oh wait, even the cheaper fridges were more than that so I would have also paid the difference in cost for another model. No thanks. If the store or anyone else thinks that is good business then I have nothing else to say. And to be clear about this "warranty". The one year means nothing, it is just pro-rated. So if your item breaks beyond repair in month 11 of this "warranty", you will end up paying them money (remember the deductible) for them to not fix or replace and will be offered about 10% of...