United States Postal Service — Local services in Lafayette

We are STILL having problems with this poorly managed, dishonest location! I recently reported a package missing, that the mail carrier had marked ‘delivered.’ We have cluster mailboxes in our neighborhood… the only way to access our mail is with a key, therefore if the package was ‘delivered,’ it would have HAD to be put in a locking mailbox. It was NOT delivered to our mailbox, so the mail carrier delivered it to another mailbox, but reported it incorrectly. I filed a claim with USPS, which was denied due to this dishonest location stating the package was ‘delivered correctly.’ The employees at this location are lazy, rude, unprofessional & don’t care whether or not they do a good job. I even had a supervisor contact me & told me he knows how bad things are with USPS… he said he’s trying to make changes to improve things, but then emailed me stating the very same BS line that my package was ‘delivered correctly.’ He even claimed that it’s hard to take disciplinary action against USPS employees or fire them… basically, once they’re past the 90 day probationary period, they can’t get rid of them. He also stated that since Covid, USPS has not properly interviewed prospective employees… ie: they didn’t care if they hired good employees, as long as they had workers. In conclusion, USPS apparently has no integrity, doesn’t care what kind employees they hire & aren’t interested in trying to improve anything! ————————————————————————- I wish I could give 0 stars. The only thing this post office does consistently is deliver the wrong mail to the wrong mailbox/address. I continuously receive my neighbor’s mail. I checked my box today (we have cluster boxes. The numbers on the boxes are unmistakable, ie. the mail carrier is simply careless & doesn’t give a damn about accuracy) & had a key for the larger box. I thought, Yay! My package has arrived!! No… it was for one of my neighbors. My package HAS been delivered, according to the tracking. So, I have no clue who has, and is probably enjoying, my gourmet popcorn! What’s even worse, the numbers are not even close on the addresses that are being switched!! This tells me that the mail carrier is simply not paying attention!!!!!! I wonder what the penalty is for careless mail carriers who consistently deliver to the...

the RUDEST and most DISREPECTFUL people I have ever encountered!! I had to go three times just for them to give me my package. Charolette Arceneaux was very RUDE and refused to answer any of my questions and was very condescending towards me. The last time i went there, Victoria Smith was at the front counter. I told her about my experience with Charolette and immediately after she rolled her eyes and told me that the woman was there. I told her that I had the tracking number on my phone and she said "give me your phone". When I told her that I didn't feel comfortable at all giving her my cell phone, because I value my privacy, she threw me a pen and a piece of paper and told me "I don't have time for you to tell me the tracking number." As I was writing the number down, she was on her phone and eating. Then, she proceeded to tell me that it would take too long for her to go to the back to look for my package because the back was a mile long (it wasn't). After, she told me that she spoke to her supervisor (who my mother spoke to on the phone), she told me that my mother (who called Mr. James, the supervisor) never spoke to him and that she was talking to him (yet he never came to the front to help me, especially after hearing the tone she was speaking in towards me). If you can avoid using USPS, definitely do it because they will treat you like dirt and talk to you as if they are more...

I had a picture shipped and insured for $500. When it arrived at my friend in California the picture frame was broken and glass shattered which led to water painting being scratched and torn. My friend took picture of box, before she opened it, because of the outside damage and could hear the scattered glass move around. She opened it taking pictures if each stage. To reveal the damaged art work. Called post office to make a claim and was told claim could not be made until 2 weeks after delivery. So my friend removed picture and kept box but through away all broken glass. When 2 week's went buy she was told she would have to bring picture still in box with all broken glass in it. She had already thrown away glass but had pictures that she took of broken glass. Post office refuses to acknowledge claim due to broken glass being discarded. Even though she had pictures of where package was left by door and the clear damage to box, packaging being opened and showing all damage. No one told us that when we called the day of receiving picture. They only told us that claims cannot be made until 2 weeks after delivery. Orginal water color ruined. Was also able to take screen shots of picture on internet and price it sells for. Not happy with...