Ashley Store — Local services in LaGrange

Service at the store in Lagrange was excellent. The warehouse in Prattville however damaged the wedge part of the sectional and refused to deliver it separately without charging me a $160 delivery fee so I rescheduled delivery to avoid having to pay them for their mistake. Then, when it was delivered, the delivery guys were excellent and informed me and their supervisor immediately when a rip on one of the consoles was found and made sure a new console was ordered before they left. Then, after 2 weeks of no updates from the warehouse on the status of the new console, I called the franchise's central office in Prattville and was informed that my console hadn't arrived at the warehouse and that, when it did, they wouldn't be able to deliver it because my console was essentially going to be held hostage by the new finance company until the old finance company that they had bought out sent them complete file on a complete customer list. So today I went back to the store in Lagrange and paid the total amount due on the sectional so that when the console did finally come in, it could be delivered promptly with no strings attached. And, with the situation now in MY favor, if the people in their Prattville office try pulling any more stunts, THEY will be owing ME money. Because, depending on how comparable the level of rude customer service in the Prattville office is to the rudeness I received the first time, I will be likely to end up charging THEM a storage fee, a delivery fee, a legal fee,as well as any other halfway plausible fees i can come up with if I keep having to put up with these...

The first purchase went well, we had put the delivery off because of waiting for the house to be completed. My wife called after our house was bought and attempted to get in touch with the salesperson, then manager, no one returned phone call. My wife was interested in more furniture, and set up the delivery date. After no one called my wife went on line to purchase from the on line site, come to find out they are not connected to the store. So I then called to set up the delivery and must have gotten manager on a bad day because she said the salesperson was put with Covid and her son had medical problems and she was out for weeks. I asked Do you not a have a process where someone can return phone calls. This did not go well, the furniture was delivered and several pieces were missing, so I finally went to the store on March 5 and picked up the items the lady was very nice and helped me with my items( different lady). Things to be aware of, make sure everything is documented and signed for and is in stock. The Ashley on line is not part of the stores and Ashley sells to other vendors, big lot, and others. So make sure you get warranty, in writing. The delivery service is or can be third party company. Make sure you get in writing they will set up Everything purchased. Then the original window of deli could be off, part of our furniture was delivered at 8:30 p.m, The delivery person messed up one bar stool and said they will have to send out repairman, three days no phone call. I truly hope your interact service is better than mine was!! Maybe they...

We purchased a table from here, with their "50% off sale" that's always ending that same day but stays going on for several weeks. We received our table but it was a grey table when we ordered a brown/grey table. Not only this but the lid of the table (a lift top) was VERY bent, the drawers (which you could hardly pull out) were uneven! The overall quality just looked terrible compared to the one we looked at in store. We brought it back and had the tables next to each other (wish i took picture) they were as different as day and night. The man (who I assume was the owner?) Was extremely rude to us and came out ready to argue before even seeing the tables. When they were together he kept making excuses, "all lift tops are bent" "that's just the model of the drawers" "theres going to be color variance" I understand those statements can be true but it was severe in this case. I asked for a refund because I was upset over his terrible attitude towards us and he refused. They at least switched the tables out with the floor model we looked at, but at this point I'm not longer going to enjoy my table because its tied to this negative experience. I was planning on furnishing my families new home here, but I certainly will never go back to this store. They are not at all focused on customer satisfaction or even doing the right thing. The sales associate was very nice and helpful though, she was very patient with us in choosing the table, just a shame they...