All American Reclaim — Local services in Lake Barrington

Discovered this place on Facebook and looked super unique. Drove a little over an hour with a few family members to get here. It's a cool place with tons of wood for any and all projects. Prices were fairly high... but again we are in times where all wood is in high demand and rather pricey. I did like the mix of old tools and vintage type stuff, but nothing interested me enough to buy. I love old rustic and vintage type things so it'd be neat to see the set up outside of the Christmas season. I originally rated this 3/5 and docked down for customer service and then started to think that maybe my expectations were too high going in? I pictured people welcoming us and asking if we had any projects in mind, if we had been there before or where familiar with the lay out, or if they could help point us in the right direction. Anyway I changed it because I felt docking it down 2 stars was a little harsh based on my expectation vs the actual experience. I found it a bit odd that we had no one around to help out until half way through our shopping experience. Even then the employee just stood up at the front counter. I have worked retail for 16 years and was hoping for more enthusiasm or a unique feel toward this place considering the concept is totally rad. Again, might be cool to train staff to want to see what brings people into the store. Workers were in the far back area hanging out in the office, which I discovered when I went back to use the bathroom. A lady asked me if I worked there since she saw no employees anywhere lol. Just relates back to customer service and what people are looking for or expecting when walking in. If you are looking to work on a project and have set ideas, then this may be your placen or might help inspire you. Hopefully this was just an off day since it was a Monday and nobody is a fan of working Mondays :) Cool concept though and dig the logo. Happy to re-review after thinking more on the concept/ layout/ etc....

Just found out about this place tonight. Immediately went over there and were nothing but blown away. The smell is amazing. The vast array of available product is even more amazing.

Can't wait to replace our Mantle with a piece from them and have it custom clear finished and a few other things done. This is going to be a regular trip for me now that I know it's there. I could probably spend an entire day walking around looking at all the great stuff to use to make things out of.

Let me wrap this up by saying that the folks complaining that the prices are too high, are just simply individuals that have an absurdly unrealistic expectation of what it is that they should pay for a product of this nature. Any lumber yard can sell you run of the mill wood for cheap, but that's not why you come to a place like this. You come here because each and every piece has a history, has character, and has a story. You can't just get that anywhere. I priced them out for what it was I wanted to be done and they were actually extremely fair priced. Especially given how trendy the product is in...

Bad customer service. We drove to this place from Wisconsin on Saturday to choose a beam for our new house. Paul helped us choose a beam and he was great. However, we had to pay 175.00 for delivery. The delivery manager said 11/11/20 would be no problem because they had few deliveries to wisconsin. He also said he would call me on Monday to confirm delivery, which he did not. On wednesday evening I sent a message asking what was going on. Thursday morning I get an email saying it was sent via fed ex We paid for delivery not fed ex. If I had not sent the inquiry I would not have known it was being shipped. This is material because we are not in the house yet, so whenever it gets delivered someone may or may not be there. We paid a lot of extra for delivery. Their communication is poor at best and it seems as though they make up the price for services as they go along. I would not reccomend this place if you need a beam delivered for...