Treetime Christmas Creations — Local services in Lake Barrington

I typically do not write reviews however this called for a review. First off I will start by saying their showroom is beautiful and products are outstanding. The customer service I received by Joanne was hands down the worst I have been treated and she should not be working at a job that requires you to interact with people. I had visited Treetime back in January. Drove an hour to get there and spent another hour picking out a tree. The order form was written up and I was told they do bulk orders and they will call before the order is placed to make sure I still want the tree and take my credit card information. February came around and I realized I never got a call. I sent an email from their website. Joanne promptly replied and the first sentence of the reply back was "I'm sorry but I have no idea what you are referring to." I gave her a call and explained what I was told, that I had a picture of my order form and she acted like I was making this all up. Her solutions was "I don't know what to tell you, nothing is here." I asked to speak with the manager and was told "We don't just give out managers contact information." So I emailed her a copy of the order form and she then told me she can no longer offer the $100 off promo but she would put in a new order at the current price or I can take my luck waiting for another sale in July. At this point I was so frustrated with how rude she was that I placed an order at Balsam Hill and it has already shipped. Stay away from Treetime, the customer service and how they treat...

I have not received my tree yet, so I cannot comment on the quality of that. But I will share my experience with the customer service. I understand that shipping and production issues are ongoing with many industries so when they told me the tree I had originally ordered may not arrive I was not upset. They helped me to select another one. The next day another associate called me and said she didn't know what that other person was talking about because I would not like that alternate tree. Saturday night I called them again and told them here's the tree I want. They told me they needed to rerun my card and that the tree would ship out the next day and they would not charge me any difference in terms of pricing (the new one was slightly more). I received a confirmation that they reran the card.

3 Business days later - still no sign of the tree. Called them again and was told that my order was NOT updated and they only recharged my card. No tree had been sent. Unbelievable. Now I'm being assured it will ship out, but they wanted to charge me the difference. I told them absolutely not as that was not what I was told initially.

I've tried to be patient through this whole process, but clearly their team members do not communicate and this filters down to their customers. If I ever get my tree I will let you know if it was worth all...

After forever having real Christmas trees ( some cut down ourselves) we made the decision of exploring an artificial one-a VERY hard choice. We have also gone to a table top size instead of floor height (for variety of reasons). Did a LOT of research (Come on - a VERY hard but important process) and realistically not expecting anything close to the real thing. Have seen so many bad types that we remained skeptical. Also, with our table top needs, we try to look at about a 5 foot tall tree. Narrowed down to looking at Treetime and Balsam Hill. Given the available styles, heights for our space needs, costs and reviews, we went with the Treetime 5 foot Stockton Spruce-unlit (full tree, not a table top model). Received last night by FedEx within a few days of our order. Set up last night-got the hang of how to layer, unfold and arrange the sturdy branches fairly quickly. Pleasantly surprised with the quality and appearance of the tree! Looks really good and suits our needs very well, so far. Looking forward to decorating tonight! Consider this to be a very worthy choice and decision. Still-different from a real tree but looks like a...