Ross Dress for Less — Local services in Lake Delton

I had a disappointing experience at this Ross location due to inconsistent policy enforcement and poor customer service. The store has a policy of counting items before customers enter the fitting room, which I was required to follow. However, when the fitting room associate stepped away another customer entered without having their items counted. I informed the fitting attendant that a customer had walked in and they didn’t seem to mind but was very particular every single item was counted and put back on the go back rack before I could proceed to pick up other item for her to put on the rack to count.

When I brought this up to the manager, instead of addressing my concern professionally, they became defensive and dismissive. It was frustrating to see that policies were being selectively enforced, which raises concerns about fairness and potential bias. If a rule is in place, it should be applied consistently to all customers. The manger said “I don’t know how other stores do it but this is the policy” I told her that I did not go to other stores as I’m from Adams county. I said “if the policy needs to be enforced to apply it equally. And if it’s such a strict policy why is the associate walking away.”

I reached out to the district manager because customers deserve to be treated with respect and fairness. I hope this location improves its approach to customer service and ensures that all policies are enforced equally. Until then, I will be taking my...

EDIT- new experience added at end...

I completed my purchase and was walking out the door and the cashier INSTRUCTED ME too put my cart back where I found it . If I wasn't taken by surprise I would have returned my stuff right then. My wife and I shop at Ross a lot (in other areas) and won't be back. Do your job!

.. . ... So today my wife drove us there accidentally, wanting to go to TJ Maxx I think, but not paying attention. I said that since we lived here now I may as well just shop here again and check it out. This time it was the lady in the fitting rooms. I had one pair of swimming trunks. She made me walk back to a hanging rack and hang them on the rack then gave me my number (1 item). After coming out with my one item, that I WAS purchasing. She has me walk back to the rack and re hang my 1 product. To make sure I didn't somehow..... Not sure what she was checking.

I'm sure this is some company policy that is taken way too far and I know I won't be there a 3rd time. I've never been in a store that had such rude employees or incorrectly carried out procedures. At this point I would...

Notasha is a very ignorant and rude manager. I questioned clothes i returned. She asked the clerk to hand her my returns. He gave her all the clothes in the rack. I said thats mine. I was not going to stand for her checking everyone's clothes out. She said she doesn't need my help and I'm making it worst. I proceeded to tell her what was mine. I brought back 6 items. She got a nasty look on her face and she did not like that I still told her what was not mine. I don't care if she liked it or not. After wards I went to look at the shoes and she came by the shoes and watched me. The last time I was there a cart was beeping by the door. She gave me a dirty look like it was my cart. I will not put up with her ignorant ways. I go to Madison to many times. I don't need Lake...