The Home Depot — Local services in Lake Delton

I shop at Home Depot almost everyday as an elite pro customer. Overall, I am happy and I’d like to point out a few things specifically for this store.

1. Ana is very helpful and always smiling.
2. most of the customer service associates have nice attitude, but there are 3 of them that have no idea about how customer service works. They start taking care of other customers before they finish the current one they have in front of them. They answer phone calls when there is a customer in front of them and make them wait longer. It’s very frustrating especially when they have a bad attitude. This happened to me many times, an associate was about to finish helping me out, and he received a phone call from another customer, he answered it and made me wait for another 10 minutes. One time I asked an associate why? He told me that he doesn’t have to explain me anything because I am not his manager. Then I called his manager to complain. ( I will not share his name because I don’t want to affect his position at work. I want this to be a team meeting advisement for all the associates.
3. there is never somebody to ask for help in electricity department.
4. some associates are unaware about clearance sections. One time an associate told me “whatever price we have online is the correct price, we can’t have a cheaper price than online in store. I took a picture of the item in stock and showed him the price is way cheaper than online, and he got frustrated instead of accepting he was wrong.
5. recently, I noticed that some items that are available in the system but they are nowhere to be find in store.
6. there should always be 2 associates around the pro checkouts. Most of the time it’s busy there, and it becomes a disaster especially if there is a slow cashier who is not familiar with computer stuff.
7. the heat source on the ceiling on top of the customer service&return desk is providing way too much heat and I think it negatively affects the attitude of the associates working there. It’s overwhelming.
8. the store used to allow pro parking right in front of the entrance, but they changed it and you have to use the parking lot. It was better the other way.

9)More associates ar required for plumbing, tools and electricity department because those departments have certain items locked, and also those are the departments that require more specific knowledge and...

I purchased a new Toro Time cutter 50” in 6/23. Ok, this is my personal opinion of this machine. First off let me inform you I have owned a Hustler before I decided to purchase this Time cutter and still am using it. The Hustler is over 12 years old and in my opinion is a high quality lawn mower. Now let me tell you what I think of the Time cutter. The Kawasaki engine is a great motor. Thats where it ends. who ever designed the Time Cutter I believe never actually used it. The first thing is the Grass Deflector…Its made out of a thin rigid plastic, not rubber and broke and cracked after my 2nd cut. The seat design is terrible. The bolts that hold the seat from sliding don’t work. The seat keeps slipping forwards when you go down a slope even when its torqued down with a lock washer. The seat itself is very uncomfortable because your sitting forward which puts you in a very uncomfortable position. They should have designed the way the seat attaches to the frame differently! Every time I use it I have to get my socket wrench out and move the seat back again because I’m 6’2” and retighten the nuts. The hight of the foot pedal that raises the Deck is to high so you cant raise the Deck when your operating the mower because your knees hit the handles and makes it impossible to use the foot pedal! If your mowing and need to go over a tree stump you have to stop the mower and push the handles out to utilize the foot pedal to lift the deck or the side handle which is so heavy you need to be very strong. The machine is very erratic when you turn, it feels like a tank. My 85 year old Dad said he couldn’t use it. The Deck belt broke after 7 cuts. I think it could be one of the Deck Spindles which sounds like its making a whining noise. I ordered a new Deck belt and will check the spindles, pulleys and deck when I get it from Amazon since there so much cheaper then Home Depots. I would return this machine if I could! I purchased this at Home Depot and have purchased many Toro machines in the past. I would recommend not purchasing this machine. Spend a little more and get a better mower thats friendlier designed for...

As a trailer dealership in Missouri that sells over 100 trailers a month, we pride ourselves on providing excellent service to our customers. Unfortunately, our experience with Home Depot's trailer department has been nothing short of frustrating and unprofessional.

A customer came to us to trade in a trailer they purchased from Home Depot, but there was an issue with the title—they had failed to fill out the back, making it impossible for us to accept the trade-in or for them to get it licensed. We immediately called Home Depot’s customer service to resolve the issue. After calling multiple times and getting the runaround, we finally spoke to a representative named Rachele or Michelle around 2:30-3:00 PM on 11/17/24.

Michelle was not helpful in the slightest. She informed us that we didn’t need to fill out the back of the title and that they didn’t have a dealership number to provide. When we asked for further assistance or contact information for someone who might know more, she became extremely defensive and argumentative, offering no solutions and giving us attitude throughout the call. We were left with no clear path forward and no guidance on how to proceed.

It is clear that Home Depot is not properly training their staff to handle trailer transactions and title issues, which is causing confusion and inconvenience for professional dealerships like ours. We sell trailers as a core part of our business, and the lack of professionalism and knowledge from Home Depot is disappointing. We would not recommend purchasing a trailer from them or relying on their service for any title-related matters.

Do yourself a favor and go to a reputable dealership that knows how to handle trailer sales correctly....