Azara Smoke N Vape- Chippewa Falls THC & Hemp — Local services in Lake Hallie

(Edit after response from owner) instead of emailing you confidentially, I’ll post it publicly as I’ve been going to your locations across the state since 2011.

I’ve been extremely disappointed lately, especially with this location. The 1 star review was a long time coming, but after the stop that earned the rating and the stop today, I feel it’s valid.

First, let’s start with pricing. I don’t know if you are paying or telling people to post reviews about good pricing, or if they just don’t shop around, but it’s far from it. At the time of this edit, you’re selling the finest line of salt juices for $26.99. Other stores in the area sell the same bottle for $15.99. Mods are also priced 80%+ higher than other shops. I haven’t compared everything, but I’m sure most things are marked up consistently higher. I’ve heard the excuse from employees before about brick n mortar being more expensive, and I get that, but I’m comparing you to other brick n mortar locations.

Secondly is the service. On multiple occasions now, I have come into the store knowing exactly what I want. I come in and wait at the counter for whoever is working that day to become available. (I know the struggle of labor right now. I’m more than understanding to wait my turn when there’s only one person working.) The frustrating thing is when I wait, multiple people come in after me, and they are served first. I’m not browsing around the store. I’m simply waiting my turn at counter. Again, not a huge deal if it happens on one occasion, but this has happened multiple times and consistently.

Sorry if this came off brash. I normally don’t review places. But when I feel like both the service and value aren’t in line with what consumers expect, I feel something...

I was under the impression that if I tried out a disposable vape in store and it was faulty, I could exchange it for a new one? Bought a juice head yesterday. I tried it out in store and it was definitely faulty. I mentioned to the employee that I think there’s something wrong with it. She replies, is there something wrong or is it just a light flavor? I said, it has a weird taste to it. It doesn’t taste good or right. It tasted like pure chemicals and disgusting. She seemed to think I was lying based off her tone. She said “I just bought that exact one the other day and it was a light flavor all juice heads are”. I know that’s not true. I’ve purchased one before and it tasted nothing, not even close, to this taste. It wasnt a burnt coil taste, it was chemical tasting. So I tried again based off what she said, same thing. I showed reservations to her comment. After again saying, I don’t know it tastes really bad, she then doubled down on her thinking “it’s a light flavor” so I then gave up and said “yeah a light chemical flavor” and just walked out. I wasn’t going to continue arguing and trying to prove it was defective. Even after that, I thought well maybe it just needs to charge. So I let it charge overnight. Wake up and try again. Same thing. A terrible chemical taste and now it’s not even firing correctly. So I just threw away $25. Which is not great. This place is very hit or miss. I’ve had good experiences but I’ve also had bad ones. Now I’m contemplating on...

I've heard many bad things about Azara since I moved here a couple months ago but in my little experience I've had with them they were more helpful than most Vape stores I've ever been to, out of any state. The prices may be a bit high but I use one e-juice flavor exclusively that they do not carry, nor does anyone else in this area. I explained to them that no one has ever suggested a flavor that even came remotely close to what I use(Cranberry). When I explained exactly why I like that flavor they recommended a flavor that I actually can vape, not too sweet, not too sour. Just semi-sweet and semi-tart. It's not better than Cranberry but it's the closest suggestion I've ever had. The staff was so knowledgeable that they were able to satisfy me, and believe me, I am hard to impress when it comes to e-juice recommendations. Five stars from me, I will definitely return in the future. Thank you so much Azara. If there is a specific number or email I can send a review to your company that helps your staff in any way, feel free to email me and I will tell your owners how much I appreciated your help!...