GFL Environmental Inc. — Local services in Lake Hallie

GFL (Green for Life) is an utterly deplorable trash service that has been a nightmare for my business and countless others—business owners and residents alike—since they took over our previous provider in late 2021/early 2022. What was once a reliable service has become a cesspool of incompetence, dishonesty, and predatory practices that no one should endure. Their pricing is a blatant scam. They’ve repeatedly raised our dumpster service rates without notice or justification, while slapping on an arbitrary “fuel surcharge” that’s completely opaque. Despite extensive research, I found no clear explanation of how this surcharge is calculated—just a vague claim that it’s tied to national fuel prices. Where’s the transparency? A legitimate company would provide a matrix: X amount for $3–$3.50 per gallon, Y amount for $3.50–$4, and so on. Instead, GFL hides behind ambiguity, gouging customers at will. Worse, they charge wildly inconsistent rates in the same area, with some paying triple what others do—a clear sign of a monopoly exploiting its power.

Their service is just as atrocious. A month and a half ago, GFL decided—without any notice—to empty our dumpster a day early, citing “forecasted weather.” Except they didn’t. I was out of town and initially believed their claim that it was serviced on Tuesday instead of our scheduled Wednesday. My employees said otherwise, and security footage confirmed no GFL truck ever appeared. Yet, they insisted it was dumped and were ready to charge me for an extra service that week to fix their failure. Their customer service is a infuriating maze of automated systems and clueless staff who promise callbacks that never come, leaving my dumpster overflowing and my business in chaos. Only after threatening to switch providers did they grudgingly agree to a “special trip” a day later to do the job they were paid for. This isn’t service; it’s extortion, and they pull the same stunts on regular residents, not just businesses.

The final straw was their cancellation process, which exposed GFL’s true nature as a bullying, deceitful corporation. When I tried to cancel, they claimed I was locked into a five-year contract from 2022—a contract I have no memory of signing and would never have agreed to for a dumpster. When I demanded to see it, they refused to email it, refused to let me pick it up, and said it wasn’t online. Their only offer? They’d mail it, conveniently delaying my ability to review it before my planned cancellation date of May 1, 2025. When I said I wouldn’t pay after that date, they threatened to send me to collections and charge “damages” for breaking this phantom contract. I told them to take me to court—I’d love to see them defend their lies. They use these tactics on everyone, from small businesses to homeowners, trapping people in overpriced, unreliable service with intimidation.

GFL’s playbook—arbitrary pricing, fabricated contracts, non-existent communication, and threats—is that of a greedy, shady monopoly that preys on customers who can’t or won’t fight back. Their sporadic rates, charging some customers triple others in the same area, and their bullying are unacceptable. I urge everyone—business owners and residents fed up with GFL’s deceitful, incompetent service—to switch providers, stand together, and, if needed, lawyer up to fight this predatory company. Don’t let GFL’s dishonesty win. It’s time to take out the...

I received a "Final Notice" letter on November 22, 2022 stating that my service has a STOP on it with a balance of $154.80. I have called your office many times and never gotten through. I have been trying to pay my bill since we moved to our new address in July 2021 and not once have I received a bill nor was I ever able to pay it. I was a former BOXX Sanitation customer with auto withdrawl so I am not sure why you didn't just take out the funds. Also, I was not notified that BOXX was being sold or given the opportunity to stop service. Your website also has no place to stop service. Last week on December 6th, I put the containers out hoping you would just take them. Your customer service isn't what I expect or received from BOXX while I had them for my service. I don't even care if you charge me to pick up the containers. I did make two large payments for post dated on my CC hoping that would spark a reaction from someone in your CS department. I intend to leave your company even if you are cheaper than Trash for Trucks. I realize that "people don't want to work" but I did apply for a job with your office as well and no one even called me back, so you must not need help that bad...yet your automated system is sending me emails asking me to apply. Not very organized. I recommend you get your act together. You may be taking out a monopoly, but I will drive to a recycling place and sort my stuff and burn my garbage at my uncles farm...and so will other people. When I moved to the Walden Court neighborhood in Altoona, WI, I had BOXX and everyone else had Waste Mgmt or Advanced Disposal. Within a month, everyone saw how my garbage was getting picked up and theirs wasn't so they switched over to BOXX. Now that I am moving to TT, we will see how many of my neighbors do. Good riddance. Pick your cans up or I will drop them off at...

I have been with this company since they bought out BOXX SANITATION and the Customer Service can't even help you. I called them Wednesday because they didn't pick up my garbage after I made my bill payment online that Monday, I was told by customer service that it was because my payment was short 0.37 and had I called them via phone to pay my bill, they would've processed my payment and sent the 0. 37 to my next bill, so I asked them why didn't I receive a automated email notification to let me know that I needed to pay the 0.37 in order to be picked up? The customer service lady said "well, we recommend that customers pay by phone" and when I told her there's no where on their site that it said that....she just apologized. So, I go online to pay the 0.37 and it didn't allow any payment less than $5.00, so I paid that. Now, keep in mind, I was also calling because I had received a notification from my bank that the 77.30 that I paid that Monday, was returned to my bank account due to "Merchant Refusal" but when I spoke to the representative regarding this issue, she says it shows on her end, that the bill is paid...I go back to the website and it's still showing the balance due, so I resubmit the 77.30 that was returned to my checking account and I check my GFL account today and there's a $80 credit to my account!! Something is seriously wrong with their online system and there's no one to help figure this out.i will be highly upset if they attempt to charge my bank twice when their system returned my Damn first payment to me...