Hobby Lobby — Local services in Lake Park

I cannot believe how sweet and helpful the staff at the Palm Beach Gardens location is. I have to plan monthly events for my job, so I shop at Hobby Lobby a lot, spending close to $800-$1200 per month. I always enjoy my experiences shopping here, but my recent visit stood out. After spending close to $600 on items needed for an upcoming event, we cancelled the theme and changed it to something completely different. I know I could return most of my items, but just KNEW I would annoy the staff with all of the returns. I was wrong. Even if they were frustrated at the extra work I gave them that afternoon, they did not show it at all. The girls helping me were so sweet and understanding. Izzy was on the register doing the returns, and Daylanna (ugh I know I’m getting her name wrong, I think she may have been a manager) was kindly assisting while opening other registers for customers in line behind me. They worked as a team and made me feel valued as a customer, even with my extra task. Many, MANY people in customer service would have shown their frustration with my request, but Daylanna and Izzy were kind and professional. Thank you to those two amazing women, we all have moments of our jobs that aren’t fun, but they made an already loyal customer, VERY grateful and happy they work at my neighbor location. I hope their daily great work doesn’t get overlooked by upper management. They deserve some recognition.

Ps- some newer scanning registers would really help the stores efficiency during...

I absolutely love shopping at Hobby Lobby and have always appreciated the variety and quality of items you offer. However, I was recently very disappointed by the customer service I received during my visit to your store.

While standing in line to check out, I heard an associate page for “Nicholle” to come to the register, presumably to help reduce the line. There was one customer ahead of me, so I politely asked if she’d like to move to Nicholle’s register. She declined, so I proceeded to go instead.

Upon reaching the register, I asked Nicholle if she could price check an item for me. Her response, however, was surprisingly dismissive. She stated, with clear irritation, “The price is already there.” I explained that I was inquiring because of the home sale and wanted to see if the price had changed. She refused to scan the item, so I decided to leave it behind.

Additionally, Nicholle commented, “I literally just clocked in,” which suggested she was unhappy about being asked to assist at the register. While I understand that everyone can have an off day, her attitude and lack of basic courtesy—no greeting, no thank you—left a very negative impression.

Customer service plays a huge role in the shopping experience, and unfortunately, this interaction left me feeling unvalued as a customer. I hope this feedback can be used constructively to ensure better experiences in the future for...

I brought a print into the store to be framed. The man that helped me was knowledgeable and very helpful. The print was sealed in plastic with cardboard and included a certificate of authenticity. I confirmed with the man that when the print was framed that they would attach the certificate to the back of the frame. When I picked up the finished frame, the certificate was not on the frame and the store could not find it. An employee that identified herself as Maria told me she framed the print and that my package did not include the certificate. I was very clear with her that the certificate was in the sealed package when I left it. She continue to argue that I was wrong and there was no certificate. I did not appreciate her telling me that I was lying about it. She clearly, carelessly discarded the certificate. She then attempted to blame the young man that was so helpful. She had him call me and he attempted to find it with no success. She should have taken responsibility for her actions. I now have a framed print with no proof of authenticity. It has lost its value. I will not trust them again with anything of value that needs to be done with attention to detail. An apology would at least...