Lancaster Recreation Commission — Local services in Lancaster

The programs offered by the Lancaster Recreation Center are great. Being a single Mom of three and constantly battling to find back up care is stressful and all day camp and after school program helps to meet some of my needs on that. However, on a different note, I am totally apalled by my dealings with certain staff members and the director. Initially, I only had complaint about one person. Now it goes beyond that due to the fact that two times sideway comments were made in front of me while dropping my children off. When other staff members are making rude comments, that is when you know your situation or complaint were not handled properly with confidentiality. They care more about filling the position then their customers from my personal experience. I am adding more to this post from months ago bc it was not allowing me to make a new post. Anyway, today I was kicked out of the program bc recently I lost my cool on site after trying to get an explanation from the girl who denied my daughter her inhaler when she was short of breath. When she was not willing to talk, I became more upset. As a parent, I feel like I am owed some explanation. Naturally, I think most parents would be upset about that if their problem was not being handled well. Then instead of handling initial problem well, they used my moment of indiscretion to eliminate me bc of what it states in the policy book. I would not have reacted badly if staff would have been decent and not shut me down and speak to me about the situation. That just shows more guilt on their part. Most daycare settings openly discuss if there is an issue of some sort to try to resolve the matter. Not this program. They pushed me to anger more until I lost my cool then used that against me. Even though an investigation was conducted and declared unfounded, I do not know why my daughter would tell me something like this. I believe my daughter was medically neglected and I do not think a truly thorough investigation was conducted. Thank God nothing bad happened to her. They should still be held accountable in my opinion though. My advice is, if you have a child with asthma or some type of medical need; it may not be the best choice of program for your child. Like I said before, the program itself is great. I think they need to rethink who is...

My family recently rented the Fairview Room for an event, and we loved the facilities. The building is newer, it had an updated kitchen and the building was overall clean and organized. I'd like to give the rec center more stars, but the manager on duty for our event was disorderly.

She helped herself to several plates at our buffet without asking, and ate far more than we were comfortable with. Her trips to refill her plate interrupted the event and disracted guests. She even took several cupcakes that were specially made for our event, again without asking for permission. She also outright stole decorations. My father was cleaning up a bundle of balloons he had specially ordered, when the manager on duty untied them, said her "grandchildren would love them," then locked the balloons in her office. Some other food and decorations were missing after we cleaned up, and we suspect she helped herself to those as well.

While I caution that you watch what the manager does during your event, the rec center was, at heart, a...

Horrible. Every year my bill gets screwed up. Every year so far I haven’t received a childcare statement unless i go in and ask for it. Says on the door that the office opens at 8:30. I waited inside because the door was open til almost 9:30 one time. Seriously there are kids there and the door was open for anyone to walk in and nobody was there. Staff hasn’t ever taken responsibility for their screw ups. Im self pay and if i had a more flexible option I would use it. Shameful the way they have treated me every time. It takes a ton of disappointment for me to actually write a negative review but this has been extremely...