Fabiano's Candies — Local services in Lansing

when i swing open the etched glass door for the first (or even the four hundred and first) time, i am taken back to stay-inside-and-do-nothing, lackadaisical saturday afternoons jumbled in among my siblings on the couch or the living room floor, like a litter of puppies drowsing in a messy pile of tangled limbs after feeding time.

when i inhale the sweet heady aroma i actually hear first few notes of "Pure Imagination", from the 1971 film "Willie Wonka & the Chocolate Factory", begin to play in my head & i know that if i turned quick enough i could just catch Gene Wilder munching on one of his magical confection creations.

when i look at the smartly arranged displays behind the glass of the counter i find it difficult to believe each and every piece is actually edible they look almost artificial in their perfection.

when i am finally able to make up my mind (i've been around myself long enough to know that i don't do well with too many available options) and settle on my sweet allotments allowed for this visit i can feel the anticipation already beginning to build for next exciting installment in my inconsequential yet, to me, imperative, essential & perpetual...

Horrible customer service. I ordered 4 boxes of candy online. Upon arrival, there was no invoice in the box. None of the boxes was labeled so I had no idea as to what was in the boxes. When I called to complain, a very nice woman answered and was very apologetic but after checking with someone else came back to the phone to say the only way to identify the candy was to open the boxes myself to see what was inside. These boxes are to be given as gifts so opening them was unacceptable to me. I asked if there was anything they would do to rectify it and she said that was all she could tell me. I asked to speak to a manager. Steve came to the phone, spoke to me very arrogantly, repeating that I should just slice tape on the boxes. I was not happy with that solution, so he said I could repack the shipping box and send them back and they would re-do the order with labeled boxes. I asked for a mailing label and he said "oh no, that's on you!" I said that I thought that was terrible service and he hung up on me....

I have been going here for the past few years to get Christmas chocolates and candies for my Christmas gift packages.

It's a lovely business with exemplary customer service. Very warm and accommodating. When you go into the store, you'll feel the nostalgia of being a kid in a candy store.

A lot of chocolate variations and choices. And all are tastefully done. Some are exquisite and some are just soul & comfort chocolates. Perfect balance! They also have pre-packaged options which makes it easier.

Aside from the chocolates, it's the holiday cheers from the store's staff that makes a visit here very welcoming and enjoyable. Happy holidays,...