J & J Appliance & Furniture — Local services in Lansing

second edit the technician came out and replaced what was wrong. Edit threads on the washer isn’t properly holding the water hose and is leaking. I have called went straight to voicemail, left a message still no call. Jeff claimed there is 90 day warranty. I went in on a Sunday and immediately felt bad as the owner said he was closed but it was okay he was doing some paperwork. So I went ahead and looked around found a washer and dryer I liked. Jeff came up to me explaining what the difference was between a couple and I went with the traditional top loader. After I paid he told me if I had any problems at all to give him a call. Delivery was a few days later and it went smoothly! The two gentlemen hooked the machines up and made sure everything worked...

I had J & J Appliance come to my house and pick up 5 appliances not only were they cheapskates about the whole transaction the delivery guys actually stole from my house. They went snooping around in my basement and stole a 14" aluminum pipe wrench and a channel lock. These items were in a room with the door shut where they did not even have to go through. When I called the owner to talk about what they had done he tells me that they didn't even bring there tools because everything was already disconnected I said exactly so there is no reason why they should even use the excuse that it was theirs. The owner did not care and did nothing about it. Horrible...

Very poor customer service! Guy sitting in office as you walk in looks right at my husband and I and doesn't even say a word. We walked in further and saw 3 other people made direct eye contact with them and still not a word from any of them. Not a way to run a business 😒 Guess they missed out as we were planning on furnishing our new home with all new appliances. Some other place can get our several thousand...