Capital City BBQ — Restaurant in Lansing

I normally don't post things like this but felt it was needed I share my experience. I had some testing done at The hospital and decided to try Capital City BBQ for lunch after one of the tests. Guy Fieri enjoyed them on Diners Drive-ins and Dives. Here's my experience: My friend and I walked in and looked at the menu trying to decide what to eat. I knew I needed to order egg rolls for my God daughter. My friend decided to order pulled pork fries with cheese (which she enjoyed). I decided to try the pork spring rolls and some pulled chicken. When the lady brought out the "spring rolls" they where cold, raw, sticky, and had fatty pork belly looking at me. Absolutely disturbing would be appropriate in the appearance. It looked nothing compared to the description in the menu. The lady who brought it out looked at my reaction and she said that's how all "spring rolls" are with an attitude. She then went back in the kitchen and started talking about me. Within hearing distance i could hear everything. HOW INAPPROPRIATE! The pulled chicken had no flavor and tasted like it had been boiled. The price for all...$34. Unbelievable and utter disappointment. On top of that they were selling t-shirts saying "guy ate here" for $22. Talk about price gouging on all levels. After leaving I got even more upset and decided to call and talk to a manager/owner. She answered the phone and when I asked to talk to the owner she said "I AM" Jaw drop moment. Never ever again will I step foot in that establishment or give another dime to them.

What's worse, after posting this review on their website, they feel their actions are justified because I'm unknowlagable in their cuisine. They refuse to take any ownership in how they treat customers and obviously don't want to improve on their...

I'm really sorry I have to leave such a bad review. My wife has had spring rolls here several times so we went for a BBQ date Friday night. I have never been more upset about a dining experience! We arrived at about 7:15 pm with 2 people in line ahead of us. It took 20 minutes for us to get to the front of the line to order - my first red flag. I ordered the Awesome Mess, described as a pulled pork bbq sandwich with bbq sauce and cole slaw with one side (I chose baked beans). And then we waited. And waited. FOUR people who ordered AFTER us got their food first. We approached the counter after the 4th person got their food, it had been well over 30 minutes waiting at that point. The owner did a couple rounds through the mostly empty restaurant, and he seemed to try to avoid eye contact since we were obviously very annoyed at that point. The cashier told us they were just dressing the cole slaw... What?? Cole slaw should be dressed well ahead of time so the cabbage can soak up the dressing. Finally, after 40 minutes, we got our food to go home. I opened my sandwich to find a few pieces of wet cabbage and no bbq sauce on my pork. The pork tasted good but I really wished there was sauce. The baked beans... were horrible. Rancid. They smelled and tasted like a plastic melted on an exhaust pipe. The mixture was maybe only 30% beans, the rest was a strange mystery meat sludge. We called them "poison beans" because it was such a strong, terrible chemical flavor that really sticks around in your sinuses. We don't get many date nights, and we drove all the way from Saint Johns for good BBQ. This extreme waste of time and disappointing food ruined our date night and I will not hesitate to tell people not to waste their time...

If I could give this place 0 stars I would. Not because the food isn't good, but because this is the WORST service I have EVER had.

The first time I went to this place with my boyfriend, we ate in. We ordered and sat down, and were told that the order would be up in 10-15 minutes. 30 minutes later the food came out. We were aggravated, but since the food was good we decided we would give it a second chance.

The next time my boyfriend went, he called in an order and was told it would be 12 minutes. He got there after 12 minutes had past, and ended up waiting another 15 minutes once he got there.

Fast forward to today, we placed a to-go order and were told 12 minutes. KNOWING that their service sucks, we decided to wait extra time before leaving. So we waited 20 minutes before getting to the restaurant. I got there, waited for a customer to get cashed out, and then paid for my food. I hear a guy in the back saying "how am I supposed to know when an order comes up?" The cashier then says "ummm...it's going to be a minute". To which I say "did you even start it?" And the guy informs me that they had not, and that the fries would take 15 more minutes. The order hadn't even been handed to the cook. I asked for all of my money back (including the tip), and I left. As he gave me the money back I didn't even get one apology. Not one. No food is that good that it's worth that...