H-E-B — Local services in Laredo

Some employees need to be taught manners. I have had 2 occassions were 2 employees ( cashier and checker ) were VERY RUDE to my son. On first occasion, about 2 months ago, my son and I were in line at one of cashiers lane. Her name was yolanda.There was one item that was on sale and when Yolanda was ringing it up, it said another price. My son advised Yolanda that there was an end cap that showed a reduced price.Be aware that I'm 75 years old and not able to stand for long periods of time due to having bad knees. My son usually takes me grocery shopping when he goes, so we have different carts.My son had to take one of the bagging girls to the endcap to show her reduced price on item.My son came back and bagging girl confirmed to Yolanda of lowered price. Before this situation, my son had already placed his merchandise that he was going to buy right after mine and had put the divider in between our merchandise.When my son came back, somehow Yolanda had already scanned my son's merchandise, but there had been some that had not been scanned. My son paid for merchandise that Yolanda had scanned.After he paid for merchandise, yolanda started scanning the rest of my sons merchandise, may I Remind you, there was no divider in my sons merchandise. Once my son touched the car with his paid merchandise, yolanda came out of her cashier space and took the cart away from him and started talking loudly saying that was not my sons merchandise and that it was customer who was behind my son merchandise.My son asked the gentleman behind him if he had purchased that and he said no. This ruckus went on for about 5 minutes and everyone was staring and looking at us as if we wanted to steal merchandise. Some Male store personnel even stood in front of us to avoid us trying to leave with our paid merchandise. Then the cashier came over and asked Yolanda what was happening..yolanda gave her version and may I remind you, she was talking with a loud voice to where everyone around us could hear what she was saying. Her supervisor found out that Yolanda had not scanned some items that my son wanted to purchase and proved yolanda had made a mistake. My son and I were really embarrased by Yolanda actions and we know customers looked at us as we were trying to steal merchandise. Then second scenario happened a couple of weeks later. My son and I went shopping there again eventhough we had had a bad experiance there before. My son and I went to buy a couple of things and were ready to pay and decided to go to the self check outside since my son and I had about 10 items each. My son had his own cart with his merchandise and I had my own cart with my merchandise.and each cart had 10 items. I told the lady that was in charge of that section that my son and I were together and she said that's fine.(Unfortunately I did not get that ladies name). Once my son finished scanning his merchandise, same lady came and told my son, and these are her exact words but translated into english.." Next time, you need to go thru a regular cashier." My son tried to explain to her about my situation and she rudely interrupted him and told him " I dont care, there's no excuse." and walked off. My son and I had different cats, so what was the difference. There was 2 different transactions, but that's not the point. The point is that these employees should not be rude to us the paying customers. They should not treat us the way we were treated. My son helps me out in every store we go to and have never been treated like we were treated by your 2 mentioned employees. You may need to send those 2 employee's to anger management classes or send them to some courses relevant to this.I wonder if anyone else has been treated poorly by these...

I recently visited HEB and encountered an issue with using digital coupons from the app. Here’s a detailed account of the experience and areas that need improvement:

Coupon Scanning Issue: I had clipped some coupons from the HEB app an hour before my visit. However, one of the coupons did not scan at the checkout. First Manager’s Response: I approached a manager regarding the issue. She claimed that I had already used the coupon, which is why it did not work. This was not accurate, as I had just clipped the coupon shortly before my visit. Second Manager’s Response: Another manager stated that the second coupon didn’t go through because the app “chose” to apply the better coupon, thereby invalidating the use of the second coupon. Inconsistency with literally everything: As a former partner and checker for HEB, I understand how the coupon system is supposed to work. The explanation given by the managers does not align with the functionality I know and was taught. Additionally, if the coupon was supposedly already used or the app automatically selected the better coupon, then it shouldn’t work for curbside orders through the app, which it does. Override Capability: I am unsure why the managers couldn’t simply override the coupon for me, especially when the company reimburses the store for the coupon value. This would have been a straightforward solution to ensure customer satisfaction.

Areas for Improvement:

Employee Training: Managers and employees need better training on how the coupon system works. This will ensure they provide accurate information and avoid frustrating customers. System Consistency: The coupon system should be consistent across all platforms, whether in-store or curbside. If a coupon is valid for curbside, it should also be valid in-store without issues. Clear Communication: Clear communication should be established between the app functionality and the checkout system. This will help prevent discrepancies and ensure a smoother shopping experience. Customer Service: Managers should handle customer inquiries and concerns more effectively. Providing correct information and resolving issues promptly should be a priority.

While HEB generally provides a good shopping experience, the issues with the coupon system and the handling by managers in this instance show there is room for improvement. Better training, system consistency, and improved customer service would enhance the overall experience...

I went this past Sunday April 10, and there was no 40 pack HCF water in the floor all the water pallets were in the warehouse double stack, so I went to search for a grocery employee and cuddnt find one, I went to the front of the store and told one of the cashier assistant if she can page a grocery employee to go and get down the water, she told me that she was going to do it and never did, I went back to the back of the store and wait at that time we were like 6 costumers waiting for someone to come and bring down the water, then a employee from showtime passed by and so all the costumes and ask if we need some assistance I told her that like 5 minutes ago I went and ask for assistance cause we wanted some 40 package HCF water, she figured out that she cuddnt bring the pallets down so went to get help so after waiting for at least 15 minutes someone from grocery department show up and brought down the water pallet by then we where like 15...