Crunch Fitness - Lawrence — Local services in Lawrence

This is a place that could be cool but it needs a ton of improvement , things are dirty , nothing is wiped down properly and there's no extra cleaning going on. A lot of the college students are using the equipment and in between sets they sit on their phone on social media or music or texting. I have asked several people if they were using the equipment and they said yeah I'm in between sets, i'm just taking a break, and they weren't even hardly working out after a set of 10 reps maybe or something simple. They were more involved in their phones and their social media and they're texting and chit-chatting with their friends. The showers and bathrooms for the men's side in this place are very dirty and smelly and smell of urine, the cleaning needs to be done 100% better, the showers are so disgusting I don't know how anyone uses them. Also the sauna, you can go in there but, it feels dirty, it doesn't feel cleandue to the filth and smells in this bathroom. I would not recommend this place.... to anybody!!! Thow it seems to be better than the other place across the street with a different name. This place needs to have money put into it and Improvement everywhere. We have informed the staff and no one will do anything about it when it comes to the improvement or the employees just hanging out . College kids sitting around not working out , just taking their sweet time so you can't get a steady workout ... The Rubber floor around the areas In the stationary equiptment and the free weights areas are coming loose in spots. Also there is equipment that have worn out pieces or parts that need to be replaced. That is a major safety concern on the equipment and the person... Don't expect a lot when you come here the front looks good and inviting until you get inside. I have talked to several people and found that the only reason it's so busy and so packed is , not for the popularity or the cleanliness of the place but because it's the only good gym there that is still decent, the other one is just okay it's not a place they want to go so there's not a lot of choices.. Also I noticed that there's a lot going on up front, but not a lot of help, It seems like they staff will show up to congregate in the front and that is where they remain , unless you pay for help. But instead of walking around and trying to keep people happy and letting people know, hey finish your work out so other people can use the equipment or what have you, they avoid that face to face , possibly fearing that they will upset people and people will leave angry. It is not a positive environment I can't recommend this place...

Tried to downgrade my account a year ago and thought I downgraded, but they continued charging me for the peak performance package. Apparently the front desk never recorded my downgrade properly or this is fraud in upper management. I’ve been continued to be charged for peak results even though I don’t utilize it or want it. In order to view your current package, you also have to read the fine print on an invoice on their website. I called the assistant manager and they had no record of me downgrading even though I remember signing a form and talking to the folks at the front desk. Remember to take a selfie with the front desk people with a timestamp if you ever downgrade because the management won't believe you and/or don’t have the power to refund. The behavior seems fraudulent to me and it doesn’t sound like I’m the first and probably won’t be the last to experience this. Hope this warning helped you decide whether or not to come here.

If we want to talk about the state of the gym. There is at least one treadmill that doesn’t work (the heart tab is ripped off) and there is an elliptical machine that clearly needs to be tuned up because the distance is always wrong. Also, if you hit the gym at peak hours, it is super hard to hit the muscle groups that you'd want to hit and you kind of get what you can get.

My experience with crunch has been disappointing and I would not recommend them for the reasons provided above.

I have had some good workouts here, but fraud...

pros: the price for membership + group fitness classes is super reasonable, there is a good selection of equipment, and the dry sauna is a bonus. cons: DO NOT sign up for personal training. It has been a frustrating experience to say the least. First of all, if you ever do a "crunch one kickoff" it is basically just a way for them to try to market PT to you (very aggressively). I did agree to sign up, and then was assigned 3 different trainers in less than 2 months (as they all kept quitting, seemingly due to management issues) so I couldn't ever develop a consistent routine or relationship with any of them. The price is ridiculously exorbitant ($55 for a 30 minute session, and you have to agree to a minimum of 4 sessions/month) and usually the trainers can't even follow their original plan because all of the equipment they planned on using is already taken. I finally decided to "freeze" my plan, and was still charged twice after freezing. After multiple calls and in-person visits, they finally agreed to refund one of those charges. However, it has been three weeks, and I have yet to receive the refund or any follow-up communication (that they said they would provide).

Edit: They never refunded me for the "frozen" sessions AND continued to charge me for personal training for months after signing official cancellation paperwork. I went in to the gym multiple times, called, and emailed and continued to be charged. Avoid their PT program...