The UPS Store — Local services in Lawrenceburg Township

I brought 8 packages to ship. I called before I went there to ask if they ship USPS and was told yes. At the counter I asked for USPS. For the first package I was told a price roughly double the price of the post office and asked if that was USPS ground and the cheapest and was told yes. I was told to verify the address on the screen and sign my name. I did believing I was getting was I asked for with a surcharge. She appeared to be irritated by the fact she had to process 8 envelopes. By the last package the cost was triple what I would have been charged. I called the store and asked to talk to a manager when the first package was received UPS. The person told me the manager was not there and handed the phone to someone else. I explained what happened and she said "well you agreed to it." I agreed to it? She again tried to place the blame on me. She even asked me what my "problem was with UPS" I called and asked for USPS on the phone and at the counter. I paid for it believing that my packages would be delivered USPS. She stated the manager would call me back. No call back. Prior to this, I dropped off an Amazon package that never made it back to Amazon. I won't be back. Over $120 to mail 8 small bubble envelopes is stealing from my pockets. Go to the...

Employee attitude and appearance. Employee was primed for a ‘fight’ before I even got there. Two prominent black eyes and completely unprofessional in reaction to explaining protocol. Instead of calming the situation, the “supervisor” egged it on, even after my husband (off duty police officer) told all of us to settle down and stop. Even after I said to just stop, the clerk had to jab back with a sarcastic comment yet again. Professional courtesy needs taught and learned - we aren’t in a cage fight, you run a business. Employee was dancing around like she was getting ready to throw hands, never mind the packing box I had to purchase to return items that were already packed by the original shipper. Your policy sucks - if UPS. Can deliver it customer packed once, you can sure do it again. Waste of government resources will...

Woman named Krista Schneider was very unprofessional. Walked in to get my fingerprints and she lazily and very slowly walked to the front and said, "what do you want?" I said, "I scheduled an appointment to get my fingerprints done." She said, "you got a check or money order?" And I said no. Then she said, "then I'm not doing em." I said, "cash or credit won't work?" And she said, "nope you don't pay us you pay the company you need it for so we send it in. So you can call and reschedule an appointment or you can go get a check or money order." She added some sass behind it and that was it for me. when you work in customer service, put a smile on your freakin face even if you don't want to. Unfortunately, I have to go back to...