Hotbox Smoke Shop — Local services in Lawrenceville

DO NOT....I REPEAT DO NOT give this establishment any of your business!!!!! They do not care about customer satisfaction at all. I purchased a mod and after trying it for less than 48 hours I realized that it wasn't powerful enough for me. I went back for either a refund or an exchange and I was told there are no refunds or exchanges and pointed to a very small sign on the front of one of the counters that does read no refunds or exchanges. It's not good business to not care about your customers needs, instead of cultivating a loyal customer they would rather keep your money from the one-time sale , I could have very well spent more on a more powerful and satisfactory product. I did check the reviews of the store before going to purchase, I should have read them all... Don't believe all the four and five star reviews. Now I will do everything I can to discourage anyone from being a customer of this establishment, they do not practice good business standards. You sir are a liar or have been lied to I clearly stated I did not like it BECAUSE of of the power issue. Then when I asked to speak to the manager I was told I could not contact him personally that your associate would call him for me which I'm sure is a practice you do to appear to care about your customers satisfaction. After the fake call I was told there was nothing that could be done for me no discount was ever offered nor would I have accepted it. But that's fine you hide behind the anonymity of the internet and keep spouting the garbage about store policy. I hope you enjoy the $40 , use it to rip off other potential customers. But I will not stop I will make sure that you lose business because of your shoddy business practices and it will be more than the $40 that...

ALERT ALERT ALERT!!! FAKE VAPES FAKE VAPES FAKE VAPES, they knowingly sell fake vapes for full price and when I went back to tell them they were annoyed and rude, after he checked the security code and realized it was fake said there was nothin to do and could not refund me. The kid behind the counter told me “dude u expect us to go and check all of our products to make sure they’re real?”...smh...I said of course I do, that’s what ur supposed to do. The other vapes were fake too but they still sell them for full price. When the manager was called and told that I was right and they were fake they still did nothin about it and manager said too bad. They acted like it was my fault and then started acting very rude and said all they could do was give me another fake one in another color and when I said no to that he offered me a much less expensive one and thought that would suffice smh like why would I pay full price for a fake product then in exchange get a cheaper less quality vape. Horrible experience altogether and I still want my refund, all they had to was refund me and I would have been on my way, I gave them every chance to right the situation but they wouldn’t budge and then apologized to other customers about me while I was in the store, I will not stop until I get my refund. I hope the owner or manager is man enough to right this situation before I have to take further...

Please read if you have doubts on vaping... Amateur or veteran this is the place where you should start. The owner is amazing, Very knowledgeable, very professional and always has always has what I need. If you need he will order it for you. Most corners or attendants say that they'll order it but this store actually does. I've been trying to get off cigarettes for 10 years and at a pack a day for 21 years! The damage I've done is irreversible. I love the vape unit I got. FRFR! 3 weeks and smoked 6, maybe 7 cigs starting to vape! Thanks again for your help Boss!

"ALL LOVE AND...