League City Chrysler Jeep Dodge RAM — Local services in League City

Brought my vehicle in May 10, 2024. We explained our concerns about a noise coming from the right passenger wheel and I needed my evap system looked at, we also requested spare key/key fob. I was told then that they would have anyone to look at it until Monday. Tuesday I called to get a status and was told that the techs were extremely busy he (Danny, service rep) would call me by Thursday after they had a chance to look over my car. Friday came around and we asked again status and was told Danny was in meetings all day so we would not hear anything back until next week. the following week we called and it was one excuse after another. The tech was in training/called in/was late to work or Danny was in meetings. We for sure were going to have a diagnostic by the end of the week. By the end of the 3rd week of them having my vehicle we finally got a quote. They said our motor mounts were bad and that's what was causing the noise .. I needed to replace the whole evap system and that the hoses for radiator/water pump had a small leak so they would be replacing those. We finally get it back at the end of that 3rd week and $3,400 later. There is no spare key in the new fob as requested. We leave and the following Saturday 6/8/24 I get stranded in Beaumont. I call the dealership at 4 pm on Saturday and they tell me to have the vehicle towed back and they would look at it Monday. June 10th I get a phone call from Wes and was relieved it wasn't Danny. I explained to Wes the situation that I had just had the car in for service and what all they did and what happened when I was driving it. He says he will get right on it. About an hour later Danny calls my husband and explains to him he took back over the service and that the water pump exploded. My husband said your tech misdiagnosed the leak and you replaced all the hoses instead of what the issue was .. at this point we are out $4,200 because of the tow from Beaumont to League City, that we were told would be reimbursed if they were at fault. Instead we were given every excuse in the book as to why it was not their fault. They had my car another 3 days and finally fixed the water pump an additional $1,300. They offered to detail the engine bay because it was covered in coolant. I go to pay on the vehicle and Danny was not there to discuss with in person. The vehicle was not done being detailed and the shop was about to close. I made arrangements for my keys to be left with the front receptionist and would be back at 6pm to pick up. When we got my car it was very clean outside and inside. As soon as I started the car you could smell the coolant burning. We opened the hood and it had not been touched. There was no one from the service department to talk to only the sales manager. Extremely disappointed doesn't even begin to describe my feelings here. Now we are out all this money and wouldn't you know the original reason I brought my car in to be worked on, is still an issue. If you can go anywhere else to have your vehicles worked on please do. No one here takes ownership of mistakes or tries to...

Update: I'm updating my previous review due to a recent experience with this dealership. It's unfortunate that once you've signed on the dotted line and driven off the lot they no longer feel it necessary to take care of their customers. There's no secret that there's a lawsuit taking place regarding the windshields that were used in the 2023 Wranglers and Gladiators. I had taken my Gladiator back to the dealership after the windshield had cracked. Nothing hit it. I was sitting stationary in a parking lot and it simply cracked. When I spoke with the Service Rep I was told that they wouldn't do anything to help and claimed that it was due to an impact. I've had experience with cracked windshields on Jeeps in the past and knew that this was not the case this time. I tried talking with the Rep for a few minutes, trying to convince him that something should be done. He basically didn't care. Fast forward to having the windshield replaced myself. After I had a professional replace the windshield, I asked him about the situation and how the crack occurred. He assured me that I was correct and that the crack was not due to an impact after he inspected the damage. To make matters worse, I spoke with the dealership manager and was pretty much told that since corporate hasn't given any direction on what to do, it was their policy not to do anything. Also, since I had already replaced it myself they couldn't do anything because then it would look bad for other customers. I'm a small business owner myself, I've worked with many customers over my lifetime and I can tell you that this is not customer service or it's not what it should be. My customers know that I will have their back and will take care of them above all else. Every customer should be treated as an individual and each situation should be handled on its own merit. I gave them the opportunity to make this right before posting my review. This is where we are. I live between two different Jeep dealerships. At the very least, this one has lost any chance of future business from me as I'm in the process of looking for another car. At worst, Jeep as a whole has lost a customer. I'm giving a two-star review now simply because while the sales experience was good, the experience doesn't end there. I have to say that I am surprised by my recent purchase. My wife and I were dreading the trip to buy our new car but Linda and Mesha at Ron Carter Jeep in League City made this purchase easy and enjoyable. They helped us find not just what we wanted but exactly what we needed. They went above and beyond to get us the vehicle we were looking for. We are so thankful we went there first and for how well we were...

Since my first review attempt was rejected by Google for some unknown reason I will try a condensed version.

This is definitely a mixed review of this dealership. I can to this dealership looking for a plug-in hybrid Wrangler or Grand Cherokee. I ended up working with two salespeople at the dealership. I decided to concentrate on a Grand Cherokee but this dealership did not have the trim/color I wanted.

I did my own searching and found a Grand Cherokee Trailhawk trim in the color I wanted at another dealership. I went to the dealership prepared to purchase the Trailhawk but found the seat to be uncomfortable.

I found out that at least one model of the Grand Cherokee Overland trim had a seat made differently than the seat of the Trailhawk trim.

I then found a Grand Cherokee Overland trim in the color I wanted but at a dealership on the other side of town. I went back to this dealership and they were able to arrange the transfer but I had to make sure the seat was comfortable. I met with one of the salespersons to try to make sure the Overland trim's seats were comfortable. We sat in an Overland but it had the package with the 12-way seats. I pointed that out and was told the seats in the one to be transferred were just like the seats I was sitting in, just the 8-way power seat version instead of the 12-way power seat. I sat in the seat and test drove the Overland and the seat was comfortable. The seat was a totally different style of seat than the Trailhawk seat. I even pointed out the difference in the way the Overland seats were made versus the way the Trialhawk seats were made. I agreed to the transfer and bought the car, expecting that I would be getting a seat styled like the seat in the Overland I sat in and test drove. This expectation was a result of the time spent with the salesperson trying to verify what seat was in the car being transferred. At no time was there ever an indication of anything different.

Unfortunately, I did not get the seat I was lead to believe I was getting. It has the seat like the Trailhawk. The seat that I had already rejected. If I would have known the car had the same seats as the Trailhawk I never would have bought the car. I brought the seat issue to the attention of the dealership. I believe it was an honest mistake on the dealership's part. The response I got from the sales manager was that the dealership bore no responsibility. That it was all my fault. They did offer two solutions... both of which would have cost me thousands of dollars. I sent two emails to one of the salespersons and a text to the other salesperson and never got a response from either of them. I was happy with the dealership until the seat fiasco. Now I have a very expensive car that is...