AutoZone Auto Parts — Local services in Leavenworth

Wow I have never been treated so badly in my life. Went in on 3/8/24 and I assume she is the manager. Her name is Abby. I walked in and she made it appear as if I was a burden for having walked in the store. She had been leaning on the counter and as I walked in all I received was omg then a can I help you. As I asked for the part I was looking for I have never been to a parts store much less even know the information that I would need to get the right part. Well as she began asking me questions I honestly said I’m not sure and she told me week as soon as you figure out what engine size you have and can get me the correct make model and year that would have been the first thing she did before ever coming to an auto parts store. Well as shocked as I was that she spoke to me that way I said sorry to have bothered you and she said whatever and immediately turned to talk with her colleagues as I turned to walk away all I could hear was Abby say what a joke coming into and auto parts store and not know the car or what exactly she needed. I have never been so humiliated in my life. Instead of offering to tell me exactly what I needed to bring in so she could help me find what I’m looking for she was more interested in humiliating me. How dare a corporation like Autozone allow its employees to talk horribly to their customers. I would recommend that if you don’t know much about cars or are a minority or a female to not ever go to an Autozone for help you won’t get it . What a horrible experience and I will never shop there again and I told my boyfriend who works for a ford dealer there and my uncle who works for dodge and my dad who owns a shop in the area about my experience so I hope people don’t frequent this establishment. I would hope the company would demote or suspend this employee however I doubt they will even concern themselves with this situation. What an absolute shame and shame on Autozone for hiring people that are like this. I will never shop at Autozone again and I hope people will also not shop at this store don’t support rudeness and...

Very helpful staff there. 11/25/17 I called Auto Zone on Saturday because I need a part for my that I just got. Well it was front right Wheel Speed Sensor for my Trailblazer. I told them what I was looking for they found it and they told me that it was not I stock and they could get one by Sunday the gave me my cost they also said I can for when it got in or pay for it now. I told them I would be in to paid for it now they told me that they close at ten o clock. So I got in there and paid for it they marked the receipt for as paid. While I was they helped me get more info on a few part that I will need and they gave me print out to go by. That was helpful. I visited it again on 12/26/17 because around I or so they had called am that the part I ordered was in. I was a Happy camper when in came yesterday. I really like the help and staff there. 11/29/17 again I went in to Auto zone and got another part for my car. Again the staff was friendly. I forgot to show my Auto zone rewards card to him and he went back just so I could get the points. The rewards card has helped me out of a few jams when it came to money. I just...

Absolutely the worst experience I have ever had. I have had one of the worst weeks ever. The my car battery died, it had a warranty of FIVE YEARS. That’s not the problem. The problem was, instead of taking into consideration what was going on and just swapping out a very evidently DEAD battery, they wanted me to wait an hour to charge it first. I went and ran my errands, and rather than go back to AutoZone, WHO KNEW I needed to get groceries picked up and have my car by morning because of a cat that needed sa follow up appointment from surgery, STILL WOULDN’T SWAP AN EVIDENTLY DEAD BATTERY. Funny thing, other Auto Zones would have done it free of charge, brand new battery, no further questions asked. So I went to O’Reily who took care of the problem. I will be getting a refund for a defective battery. I will also be contacting the BBB...