Lilliane's Jewelry — Local services in Leawood

Terrible customer service. I've been to many other jewelry stores over the years and haven't been treated unfairly. I was immediately greeted by a woman who kept asking if my $1,700 starting budget was a correct number. Her tone of voice was very rude. I came in looking for a side gift for myself for Christmas, and I was already in the area. The whole time, this woman kept showing me rings that were budget friendly, and she kept using the word budget over and over again as loud as possible for the whole store to hear. She didn't try to upsell me, and she kept showing me rings that were tiny and look like they've been sitting for a while. I wanted to look around the store with my partner, and I came across another employee who didn't want to look at me in the eye. (Not even for just a friendly greeting). She was helping another customer, but while that customer was looking at something else across the room, this employee took her hand and slowly moved the jewelry on the counter that was being shown closer to her person. She did this right in front of me. I found this action to be very offensive because all I was doing was browsing the jewelry selection. I overheard the other customer say she was looking at half a carat and had a way lower budget than I but yet was treated with respect and courtesy. Not one person tried to help me through potential purchasing options, such as a ring, bracelet, or earrings. The moment I walked through that door, I felt like I was scanned head toe it did not fit this criteria for what the jewelry store expected a customer to look like. I have never written a review about a jewelry store, but this has been the worst experience I've ever had. My partner did not like the lack of interest that was shown to either of us. This was our first time visiting and our last...

My fiancée and I had a wonderful experience at Lilliane's. We knew when we started shopping for rings that we would prefer to support a local business, if possible. I am SO happy we stumbled upon this family owned store. As a queer couple, we had our reservations and anxieties about if we would be treated with judgements wherever we went shopping. We were so pleased and relieved that Lilliane's crew was inclusive, and treated us just like any other. They also didn't give any remark when we stated our (admittedly low) budget of $500 per engagement ring. She happily continued to show us our options and helped us find what we truly wanted and liked. We felt so comfortable at Lilliane's that we ended up spending a little more than our pre-set budget for engagement rings, and we also bought our wedding rings at the same time; something we hadn't planned on doing quite yet. Pleasantly surprised when we showed up that they had some special holiday deals going on as well! They include sizing and cleaning with purchase. My rings fit pretty well off the bat, but they were certain to inform us that if that changed in the future to bring it back as we are entitled to a sizing. My fiancée had to have her rings resized, but they said it should be ready in about 2 weeks.

All in all, we are very happy with our purchase so far, and plan to return to Lilliane's for any future...

I found a beautiful engagement ring here, but did not appreciate the service received.

While negotiating price it appeared they were trying to confuse me. The prices listed are all inflated so they can "give you a deal" by discounting a high arbitrary retail number. The salesman switched between percentages and numbers and wasn't clear. There was a moving sale happening when I was there that was never mentioned to me. The sale stated they would cover sales tax. When I bought the ring, they didn't cover sales tax. When I picked up the ring and asked about it, they gave me the run-around. At that point I was clearly not in a position to be renegotiating. I feel deceived that I did not learn of the sale until I received an email after the purchase (sale started before purchase).

They asked if they could send a thank-you letter to my house for the engagement ring I just bought. I stated no, you cannot send anything to my house as that will tip off my now fiance. Despite this direction, they sent a moving sale card to my house addressed to me and nearly ruined the surprise proposal. I would think a business dealing in engagements should be a little more careful about ruining...