Leisure Time Embroidery LLC — Local services in Lebanon

Did not deliver on the product we ordered and had very bad customer service when trying to fix the issue. Do not recommend.

*As I did not personally write this review, I am in business with someone who made an order with you. Hence the reason why you are not finding me in your system. I did however, call a few weeks ago (which is why I’m confused as to why this is just now posting) and spoke with someone who seemed very frustrated/irritated with the given situation and lacked the customer service that I heard we would receive from others who have placed orders with you. There seems to be a lot of (unintentional) confusion from this “past order” and I’ve actually put it behind me, but I hope you all have a wonderful day!...

Leisure Time Embroidery (LTE) has supported our organization for three years. Nancy and her team completed large and complex orders for us. We have several different garments: jackets, shirts and sweaters. Each person in our organization has garments and none are the same. Each has a different set of embroidered military awards and badges - just like a dress uniform - and LTE sewed these to perfection. Imagine each garment with three or more personalized graphics, and she chose thread color that perfectly complied with the military color of each award and badge. Our members are all Green Berets, and all of them said positive comments about...

Do not recommend. Communication was very poor, final product was not correct and still charged full price. The owner even admitted to being confused with the order and didn’t call with questions. There was no mock up to confirm design even though this is a service she said is provided. There was no apology offered for doing it incorrectly and continued to blame me for writing an unclear description with the design. Last time I will order from...