Verizon — Local services in South Lebanon

Hey Verizon.... VERIZON CORPORATE You offered me a gift card to try out your home internet service, which I did in Feb this year. It was great to have. However, when I moved, I discovered that Verizon home internet service was not great in the area, and the cellular service was even worse. I would encounter other Verizon users who experience the same thing with Verizon service.  Family and friends would often tell me they had to call before I got to the drop zone. I called you (Verizon) several times about service issues I was having and was told more towers are needed in the area but were not sure when this would take place.

Since I was not able to use the home internet after I moved in late June. I canceled the service and returned the equipment. I was surprised that 2 months after I had canceled service, a $200 charged showed up in my bill with no explanation. I called and was told that they saw that the equipment was returned, so a request would be submitted for credit. When I received my next bill, there was no credit, so I called you again Verizon. The rep had me on the phone for over 33 minutes to locate the disclaimer on the gift card. She was not able to locate during the call, so she stated she would call me back the next day with a resolution. She did call me back only to report the disclaimer, which was that I canceled a service that I could no longer use about 2 months early, but she would see if she could give me a $50. credit. I told her she wasted my time over the course of two days so she could locate the disclaimer for the gift card. Verizon, as of 2023 you had a net income over $12 Billion and you wasted my time because you decided that since I canceled the services that I could not use to an area struggle to get service that you now wanted to $200 back for trying your service.  I was not told this when I called to cancel the service, which would not have made a difference because I refused to pay for something I could not use.

Shame on you, Verizon, on your shady practices and how you treat customers for the sake of profit. You thanked me for being a loyal customer for 27 YEARS, and this is how you show it. Maybe it is time to check out T-Mobile for the next 27....

HEY...Verizon....Can YOU...

The customer service representative, Steven, seemed knowledgeable about the available promos and we purchased 2 phones in October. We ported one line in and were told that we qualified for a $250 rebate which would take a couple months to receive. It's now December. I got an email on December 8th stating we did not qualify because the ported line was not set up on an unlimited plan. Ultimately our phone plans were set up incorrectly because I have an unlimited plan on my phone. Because of the faulty in store set up, no one at Verizon can seem to remedy this issue. I have been on the phone with multiple customer service representatives from verizon, one of which reassured me that once we changed the plan, we would receive the rebate back on Dec 8th. Then another earlier this week who seemed less sure that we would receive our rebate due to the change in plan being outside the 45 day window. We never received an update regarding the rebate submission until we were outside the 45 day window... so essentially no changes could have been proactively made because we did not know there was a problem with our submission. On top of all of this, we were reassured by Steven that we would qualify for the employee discount and to do so online. My boyfriend and I did so, only to find out that employer discounts do not qualify for unlimited lines. In addition to all of this, the bills are very inconsistent from month to month and the customer service representatives have difficulty explaining the promotional discounts and why they do not equate to the $800 originally promised when we signed up for our plans. I am very disappointed in the services provided by this location and Verizon in general. You would think they would be willing to work with us because $250 is essentially one billing cycle. Once we pay off these phones, we will never do business with Victra or...

I went in there Friday 12/2/22 for an appointment I had called and set for 2pm. I was with my toddler who was in a stroller. When I made the appointment I had been advised I could do everything in store to transfer service from my parents line to my own, and I had planned on getting home internet as well and possibly upgrading my phone. When I got to the store the highly unhelpful employee stopped me and told me I had to release my phone number by calling a number, which nobody told me to do when I called to make the appointment. He said it would b quick and that he would help me. So I called and we went to sit down. I was on the phone with these people for roughly 15-20 minutes getting my number released to which the person on the phone advised me they would send me to another person after releasing my number to set up my new service. That lady was extremely helpful. While sitting in the store for over half an hour receiving no help from the childish employees u have in that store, taking selfies and laughing at filters and talking to my visibly upset toddler while I’m trying to do all this ON THE PHONE, I asked the lady if I even needed to be in the store and she said no. So not only was my time wasted because I drove from Dayton, but as a busy mother, just trying to get different services and spend my money in ur store, I sat there receiving no help from ur employees. Y’all work off of commission don’t u? Well I’m surely glad I didn’t give y’all my money in store because I did everything I needed on the app. Thank god for the app because your joke of employees need better training and we’re zero help. Absolutely ridiculous and I will not be coming back. Y’all r lucky I even kept this service and didn’t cancel everything...