Carr Hardware — Local services in Lee

Disappointing Local Hardware Store

I recently visited the local hardware store, August 2023 and it prompted a rating decrease from 5 to 3 stars. There were several concerning issues that impacted my overall impression.

On the positive side, the store had a decent selection of products, and the location was convenient. I appreciated that they try to carry a variety of items, and make it a one-stop-shop hardware needs.

The most notable problem is the high turnover in employees. It seems like every time I visit, there are new faces, which makes it challenging to establish a rapport with the staff or receive consistent assistance.

Furthermore, the lack of knowledge and willingness to assist in finding products by some employees is concerning.

Moreover, the customer service and friendly feel that was much appreciated in this store has diminished over time. The staff seemed distant and disinterested, which made the shopping experience less enjoyable.

One issue that compounded the problem was the apparent lack of proper training for the employees. It was evident that the blame shouldn't solely fall on the staff, as they seemed to be unprepared to handle customer inquiries and provide effective assistance.

Another point of concern is the frequent price changes, often leading to incorrect or unmarked prices. This made it frustrating to determine the actual cost of items and caused uncertainty during checkout.

Lastly, the overall atmosphere of the store felt unprofessional, which further detracted from the shopping experience. Cleanliness and organization were lacking, making it difficult to find what I needed quickly.

In conclusion, while the local hardware store had some positives, such as its product selection and convenient location, the issues of high employee turnover, lack of knowledge, diminished customer service, and frequent price changes were significant drawbacks. The store would greatly benefit from addressing these issues and creating a more welcoming and efficient shopping environment for its customers. As of my recent experiences, I could only give it a...

Not sure which store the other customers went, but my visit yesterday was astounding, and not in a good way. I went to this store yesterday at 2:15 pm and was the only car in the parking lot. This is relevant because for the 10 minutes I was the only customer in the store and not a single employee asked if they could help me. I counted four employees present. One employee was two feet from me in the electrical section, where I spent the entire 10 minutes and not once did he offer to help me. I was dumfounded. This is clearly a failure of store management and indifference from the employees. Will not be returning to this store again, nor will my friends who I told about this...

I was blown away for a hardware store. Steve was very professional, knowledgeable and got me all I needed. Also thought being a outdoorsman I’d pick up some tackle, he is leaps and bounds beyond me! How a guy like that is in a hardware store is beyond me but as long as he is there I will go there. Absolutely amazed!...