Verizon — Local services in Leitchfield

One star review, if I could give zero I definitely would. Customer service is nonexistent at this location. Steve Miller welcomed us with a look of disgust as we entered today, and was VERY headstrong on the fact that he couldn’t and wouldn’t help us with fixing our insurance claim that goes through Verizon. You’re on your own when you need help with your phone folks, might as well go to straight talk. Back to the terrible customer service shown today (at all the fact that they hide in the corner of the store that they locked one side too so maybe you’ll think they’re closed) wow, never have I ever experienced such Terrible customer service legit as soon as I walk through the door. It was done with such audacity that I left mouth wide open because of the disbelief of how rude and non working with the customer he showed out to be. I’m beyond words. I HOPE yall get better...

I switch from the freddom play i play my70$ for the month of dec. Got a new phone of jan 2. The play backdated to dec 13 even tho i pakd for ulimited data i got charged for the data i used even tho i oad for unlimed till dec 31 i got back charged didnt understand what the customer sevice representive was saying i dont see how i pay 70$ for unlimites and got backdated till the 13 and paod for it again will be by tomorrow to fix it. If not ima be vary dissatisfied snd will switch dont with jokes. Becauss my phone was 5 ans i had to get it fixed and refunded the call before. Get the system right or i will switch soon. I woukd hate to switch i have been with bluegrsss paying since ither grade. Its going on 7 years this switch has been just a pain in ghe rear without the right sytem i ahbe understood woth the...

April 12, 2024, I went into the store to pick up an Apple iPhone which my brother had ordered for me online. The person who "assisted" me was not a regular employee of the store, per his own admission, but was wearing a Russell Cellular shirt. I think he was a regional manager of some sort. He was VERY RUDE to me and insisted the phone had not been mailed to them. He treated me like I was an idiot for not knowing this. As it turned out, the phone had been mailed there. When I was sitting in my car, another employee came out and asked me my brother's name. I told him and he said, "It's here." I do not recommend this store to anyone. I only hope I don't have any trouble with my phone because I never...