Collector's Cache — Local services in Lenexa

I recently had the absolute pleasure of meeting an exceptional employee named Spencer, who went above and beyond to make my day unforgettable. Not only did he patiently teach me how to play Digimon, but he also saved my life during a truly unfortunate accident involving a truck loaded with Pokémon cards. Spencer truly deserves recognition for his incredible dedication and heroic actions.

Firstly, I must commend Spencer's expertise and passion for Digimon. As a newbie to the game, I was initially overwhelmed by the intricate rules and strategies. However, Spencer's patience and exceptional teaching skills made the learning process enjoyable and accessible. He took the time to explain every aspect with clarity and enthusiasm, ensuring that I understood the game mechanics. Thanks to his guidance, I now feel confident and eager to explore the world of Digimon.

But that's not all—Spencer's actions during the accident were nothing short of heroic. As fate would have it, I found myself in a terrifying situation involving a truck filled with Pokémon cards. Amidst the chaos and danger, Spencer fearlessly jumped into action, swiftly devising a plan to ensure the safety of everyone involved. His quick thinking and selflessness undoubtedly saved lives that day, and I am forever grateful to have witnessed such bravery.

In addition to his exceptional skills and bravery, Spencer's personality shines bright. He exudes a genuine warmth and kindness that instantly puts you at ease. His friendly demeanor and approachability make him a joy to interact with. He's not only a knowledgeable mentor but also a fantastic human being.

I can't stress enough how fortunate I am to have crossed paths with Spencer. Whether it's teaching Digimon or being an unsung hero during a chaotic accident, he demonstrates unwavering dedication to his craft and the well-being of others. His passion, expertise, and compassion make him a truly remarkable individual.

To sum it up, if you're looking for an incredible teacher, a real-life superhero, and an all-around amazing person, look no further than Spencer. His presence makes any experience unforgettable, and he deserves all the praise and recognition in the world. Thank you, Spencer, for making a significant impact on my life. You are a true gem!

Highly...

Absolutely amazing customer service! I have not received such personal and generous care from any other company like I have from collectors cache. Just wow!

I ordered a box of Pokémon cards and it happened to come in the mail a little more beat up and damaged than I would have liked. I am a collector of sealed product so the condition is very important to me. I reached out to collectors cache through email and phone and was quickly called by one of the managers, Forrest. He talked to me in good spirit, was very informative as to why the product may be in the condition it was in, and presented me with a few different options to assist my situation. Moments after getting off the phone with Forrest ANOTHER manager called, Baymond (I believe is how his name is spelled/pronounced). He didn’t know that Forrest had phoned me and was there to do the same thing, ensure I was taken care of! Baymond told me about their newer line of MINT products which are made just for collectors. I was completely unaware of this line of product until he mentioned it. They actually HAND PICK the TCG boxes and seal them in a protective case before shipping! They even mentioned that they’ll sometimes have to fish through pallets upon pallets of boxes just to find the perfect box for those who collect like myself! I was able to get the last MINT box of the set I desired and had my situation resolved. I would 1000% recommend doing business with collectors cache, not just because you can undeniably trust their quality of product, but also because they really do try to work with their customers on a personal level! Customer satisfaction is their goal and you can tell within seconds of speaking to anyone at the shop.

Just a note for buyers, be kind to these people! It’s not their fault that companies have low quality control on certain products or bad manufacturing standards. They also can’t control fedex workers stepping on your package at a warehouse, so be reasonable. They can only sell what they receive in the condition they receive it. Yelling over the phone doesn’t get you anything but black listed from business. They’re humans just trying to make an honest living running a family owned business. Respect goes a long ways!

Thanks again collectors cache! You are forever in my favor when it comes to TCG and...

Let me preface this by saying I'm 26 and I've worked retail, including a store just like this. I know what it's like to not love your job and all that jazz so I don't love trashing employees if I don't need to. That said, this is a trashy place. I went in for the first time to purchase a card I was told that day over the phone was $30, which matched online prices so I figured I'd skip shipping, but when I got there, the employees didn't greet me or interact whatsoever to my presence until I asked them about the card. It was the exact card I asked about, down to the numbers denoting which variant it was, and they told me it $80. Go figure it went up $50 in the hour between me calling and stopping there. Any questions I asked were met with an attitude that the guys working were put off actually engaging with me and had zero interest in helping out customers. I figured the best way to voice my displeasure was to let it be known on their Facebook account and maybe get a social media manager to address the issue so I didn't walk away how I did. I kept it tame and civil and simply said I wished the experience had been better and the employees cared more. My comment was removed and my ability to comment was disabled on all their posts. I get not wanting a smudge on your reputation but they made no effort to actually message me or respond, just erase any proof someone criticised how they run the store and engage with customers, which is the only reason I'm making this review here. Hopefully whoever is reading this has had or will have a better experience but I've never actually had one this shamefully neglectful and uncaring. Completely ruined my interest to continue shopping there in a 10 minute window and I've managed to talk quite a few friends into shopping elsewhere. Frankly, I'd even say Vintage Stock over them. At least I've seen VS...