Code Yelloh, LLC — Local services in Lewisburg

Caveat Emptor! This establishment is not authorized to Repair Samsung Devices. The proprietor will not disclose this. Clear any repairs with your service provider or the device's manufacturer. We could have avoided this entire encounter with a simple phone call to Samsung. They may have replaced the screen for us free of charge due to the factory warranty.

This man has continued to be dishonest with us. In the name of full transparency, this is my second review. The more we dig, the more falsehoods we uncover. To provide some clarity, my wife took her brand new Samsung Galaxy S21 Ultra to this person to have her screen replaced. She broke it in a fall down some outside stairs that had ice on them at her work. $400 later and she had an unbroken screen on her phone. Some days passed and she went to use her phone to take photos. She was unable to do so because the screen was blurred whenever the camera app was open. Closer inspection of the device found water droplets on the inside lens covers. We took the device back to Code Yelloh hoping to have him fix his mistake. Since the only way moisture may enter into a sealed space is for that seal to somehow be compromised. The cracked screen and his removal of that screen should have been the only occasions when any moisture would have been able to enter. While performing the repair it would be expected that the technician would ensure that no moisture was present within the internal mechanisms of the device prior to sealing. The device does boast of water resistance after all. Although he did remove the moisture and reseal the casing he charged her another repair fee. I informed Mr Holley that he should acknowledge his mistacee and perform the second repair for free. He became immediately agitated and told me that this was a common issue that was caused by rapid, drastic shifts in temperature. I immediately was aware that his assertion was false as I carry a Samsung device with me. My device endures constant abuse as I take it with me while inspecting crawlspaces and basements of people's homes. I have done so for years within highly variable temperatures. Only a few days prion to this visit I knocked my device into a sink full of hot water. To this day I have never had condensation on the inside lenses of my phone's cameras. I have never before even seen this occur on anyone's device. I am constantly associated with builders, loggers, welders, and many others who their devices suffer rigorous abuse and unless broken none of them I have spoken with have seen this occur. Giving Mr. Holley the benefit of the doubt I reached out to the people at Samsung and asked for their opinion on the matter. They informed me that my belief was,in fact, correct. That the only reason for moisture to become present inside of the device was for the seal to become somehow compromised or the structure of the device to be broken. They also inquired as to where I was provided such disinformation. After providing them with the name and location of the place where the repains were performed, they made it clear that this establishment was NOT authorized to perform any repairs on Samsung devices. They also told me that his performing such repairs has now voided the factory warranty of the device. Mr Holley failed to disclose any such information and,in fact, led my wife to believe that he did hold license to effect such repairs without jeopardizing any such conditions. Overall, in my opinion, although Mr Holley does appear to possess enough technical knowledge to effectuate simple device repairs. He does not seem to either have the required understanding of the legal ramifications his actions may incur, or he simply has a predatory disposition that is driven by greed. Whichever may be the truth of the matter remains to be seen. The truth of the matter shall be...

My wife took her phone there to replace a cracked screen. A day or so later, condensation appeared on the inside of all the camera lenses. Not only did he charge us more to fix his mistake, but he tried to convince me that moisture can enter a sealed space simply due to drastic temperature changes in the surrounding environment and got quite upset and argued the point with me. My personal belief is that he was embarrassed that he failed to reseal the phone case properly and was too proud to admit the mistake. Unfortunately he seems to be the only game in town for phone repair. For a $400 repair I would expect greater competence and honesty.

UPDATE: I contacted Samsung regarding this dispute. They informed me that the only way condensation could form on the inside of the case was for moisture to be allowed inside prior to it being sealed. I also use a newer Samsung device. Mine suffers much greater abuse daily as I take it with me while crawling under homes to inspect them for damage. Over the years my phones have endured being used in nearly every environment you can imagine. They have been covered with mud, left out in the hot sun and in the freezing cold. Just a few days before taking her device back to this place to ask him to remedy his error, I knocked mine into a bathroom sink full of water. It was completely submerged.. I immediately removed it from the water and wired it down. Since then I have had it outside in freezing temperatures for hours and brought it back into the warm house repeatedly. In fact I am writing this addendum on it. If what he says were actually true, I should have the condensation problem on every device I have owned. So would everyone else who works in the outdoors. Not once have I seen this issue unless the device was physically broken. My advice to anyone considering allowing this place to repair their device is; Caveat Emptor (Buyer Beware). My advice to Mr. Holley is to be more careful in who you call a liar. Perhaps you should take more care in performing your services as well as in who you choose to libel. You should never judge a book...

I went to Code Yelloh because I had got a new phone and needed to send my old one in for trade. I thought my rub-on screen protector had failed because there were bubbles on the screen and I had filed a claim with the screen protector company, so I wanted to get it fixed before I had to send it in. Luckily, as soon as he looked at my phone, he said, "Your screen protector is still on." I had forgotten to take off the original screen protector that came with the phone, and once he took it off, it looked brand new again. He could've taken it to the back and pretended to do some magical work and charged me an arm and a leg. He could've told me it would be a couple of days and he'd call me when it was ready. He could've told me that he was closing in a few minutes and I needed to come back the next day. But he didn't do any of that, and he didn't even charge me to look at my phone. He fixed it and I was on my way. In a disposable world where people often replace things instead of repairing them, I'm very grateful there are still places like Code Yelloh that still exist, because eventually we're going to run out of the precious minerals we need to make the computer chips that run the phones and we're going to wish we'd had more of our phones repaired instead of getting a new one with one or two slightly new "upgrades" that we have to pay for monthly...