Authorized Retailer UScellular & T-Mobile — Local services in Lewiston

10-10-20 I stopped in at 10:00 a.m. to see what they had for Samsung androids. A young lady waited on me. She didn't know the answers to a few of my questions, including whether there was any credit given for turning in a used, less-than-a-year-old phone (she told me there was not). Later during the visit, her father, Nick, said there was a $30 credit. That was minor, except that I feel the girl shouldn't have been waiting on customers by herself until she was trained.

Anyway, after selecting a phone, I asked how long it would take to transfer text messages and contacts from my old phone to the new, because I was from out of town and was visiting with a friend (who had accompanied me to the store). The girl replied, “Not long.” So we waited for her to do the preliminary steps. At 11:00, she noted that the phone said “20 minutes remaining” and asked if we had a quick errand to run nearby. We decided to do that.

I called from my friend's phone at noon and Nick answered and said that the transfer was 50% complete. I was surprised but was fine with that and thanked him. I stopped back in just before 1:00. It was then 70% complete, so my friend and I went somewhere for lunch. We stopped back in at 2:00 and the transfer was at 92%. The girl said, “there's 1 minute remaining.” I said I would do another errand and said they could just call my friend's phone when mine was ready.

At 3:15, Nick called and said it was done. Four hours and 15 minutes!!

When I went in to pick up my new phone, not only did Nick NOT throw in a free phone case or something, he didn't even offer an apology!! I was stunned. I had been extremely patient and understanding throughout the whole process, and now this? So I asked him about why his daughter, the trainee (she wasn't present in the store at this point) had told me “not long” and “20 minutes” etc. He shrugged and said that the indicated times don't mean anything and that a phone is going to take “as long as it takes” to transfer files. I asked why she hadn't been instructed to tell me, the customer, this crucial piece of information. He simply repeated himself and acted annoyed.

In summary, they misled me and tied up my phone and hours of my day. Had I had a clue that it might take that long, I would have made the choice to buy a phone another time—and somewhere else. As it was, I gave them my business and was late getting to where I needed to be next. I don't think they did it intentionally, but it's inexcusable that they didn't throw in some kind of compensation, such as a cell phone case or even an extra charger—let alone offer a simple apology! ATROCIOUS customer service. I regret being...

The manager of This Store I believe his name is Ricky I was having issues couple years ago and out of all the US cellular in my local area he in the store was the only one that was able to help me the way he did he took time showed me what to do asked me if I needed any more assistance if you wanted to show me how to do it help me out with my phone transferring telling me about the deals that are going on And see that you’re a valid customer I just want to give that guy a massive Big ups !!!! And I will continue to still go to the store nowhere else, Great...

Ricky at the Sabattus St. store was AMAZING!! He met with me and my husband and gave us the info on everything we were looking for. No pressure to buy when we said we were looking, and offered up his number for any future questions. He was friendly, patient, and so knowledgeable. I work in retail and his level of customer service and commitment is hard to find these days. We appreciated him so we went back to purchase our new phones with him. We won’t go anywhere else from now on. Thank you Ricky! Give this man a raise and lots of...