Deranleau's Appliance, TV, and Mattress — Local services in Lewiston

I have had nothing but an absolute nightmare with Deranleaus. After I get the last piece of what I ordered, I will never spend another dime at this company. We went into the Lewiston store in June and spent a hefty amount of money buying a stove refrigerator washer and dryer and two beds and a dishwasher. The customer service is by far about the worst I have ever experienced. When asked to speak with the manager about all that we have had to endure, we found out that Dan Jimenez is the manager and he unfortunately is the person we’ve had to deal with as our salesperson as well. We walked in there knowing pretty much exactly what we wanted and they didn’t have to “sell” us anything. It gets horrible from then on. For two of the pieces that we ordered, the ball was majorly dropped they were said to be in the store when they weren’t causing our dishwasher man to get extremely upset at them because they said it was at the store he showed up and they are dropped the ball on that. Same thing happened with the fridge. By this time we are seriously irritated fast forward to when it is time to get our beds. After I complete fiasco nightmare with that, I still don’t have the correct bottom piece to my bed. I won’t bore you with any more, but seriously go somewhere else. They are terrible at returning messages and any communication.

UPDATED: ANDY FROM DERANALEAUS CALLED AND RESOLVED SOME...

My appliances were delivered yesterday. The guys were so nice and accomodating. One gentleman fixed the dryer vent hose from the dryer they delivered a few years ago. They gave me time to clean where the old appliances had been. They worked on installing the dish washer for a long time. Our house is getting old and installing the dish washer has always been a challenge. They couldn’t have been nicer. I needed to know when they would arrive since we would have trucks leaving our one lane rural road. I called the dealership and he called the installers for the delivery time. Buying new appliances is always a chore, but Kyle was very helpful. I got what I needed. He gave me his card so I could call if I had questions. I’ll be going in the next time I go to Lewiston. I have questions on the poorly written instructions that came with the dishwasher. It seems like the place where I need help is always lacking in information. I like that Deranleaus sells, delivers, and does quality installation. It’s a bonus they take the old...

Walked in to buy washer and dryer. Got all the info from Kiel, who was extremely informative and helpful. Went home to discuss with husband. Returned to store either one or two days later and purchased the showroom set (only set available-someone had special ordered them and then changed their minds). Kiel was not in that day, so dealt with someone else that morning and paid them and set appt up for next day delivery. At the end of the day, Got a call from store to cancel next morning's delivery because they realized they didn't have the correct stacking brace. I had spent the afternoon moving our freezer and shelves to be ready for a delivery that has yet to arrive. He told me he had to special order it and said he'd let me know when it arrives hopefully next week. Very disappointed, especially when the set had been special ordered by someone else before me. Shouldn't that have been...