T-Mobile — Local services in Lewiston

Very bad customer service went in Saturday for an upgrade in process of upgrading I wanted rthis deal online they tried to tell me that it was for a new line only I explained to them that it was for an exsisting line when I explained no it’s not that’s where another employee said just let her go through the process so she can see it’s wrong.

Then they tried to tell me that all loyality credits were going to end in January again not true the loyality credit is for the duration of my lease. Then they tried to switch my plan saying it was going to be cheaper in the long run in reality that would have made my bill go up by 75 dollars.

Finally they said to order online and have it picked up the next day. So I went home and did that came in Sunday at my appointment time they said they would be with me when they could they knew is from the previous day after 45 minutes they told us the phone wasn’t in stock. They should have told us that when we came in because they knew us they never asked for name or number.

So the next day my husband calls seeing if the phone is in stock they said no. When my husband was asking why we were giving wrong information they told my husband since we have had so many problems with the store to find another store to deal with. With the next store being 45 minutes away that’s not going to happen we broke no rules they have reason to kick us out

So I chatted with sprint that evening they told me that there is no way the phone was not there because a serial number was already attached to it. Was told this by two different people. Then I find out they marked me as not showing up to my appointment and the order canceled. When the person I was talking to tried calling the store at 7:38 they already had the lines closed saying the store was closed. When in reality the store doesn’t close until 8:00pm.

I just want to state I was never rude to them what so ever when they were telling me this false information on Saturday November 18th 2017 I just said it didn’t make sense and that I know what I signed for. I even stated several times that I wasn’t trying to argue with them I just know what I signed.

I almost canceled my whole entire account and I’ve been a customer for over 16 years but when I talked to sprint Monday November 20th the customer service representative I talked stayed with and talked through the problems I was having for over 5 hours ordered to phone for me got it overnighted for free and an additional 30 dollar credit towards my account.

Now I know they told him to find another store but we will go here if we need to we will not be bullied into not coming into the store when we did nothing wrong we have every right to have service I could understand if we were rude to them but we weren’t all he did was question why we were given wrong information just to see maybe it was a communication error or if they thought I had some other deal that I didn’t have. I’ve never left a bad review for anyone before and I hate that it had to come to this hopefully next time when we have to go back we will have a...

I definitely do not recommend this store and absolutely, do NOT go to Josh Borger-Hell, if you have to go to this store. (Lewiston ID) It's unbelievable to me that T-mobile would have a manager that lies, and does not get back to customers! As soon as he got the order in (and the commission) for the five phones, he was done helping! My daughter and I live in Arizona and share a phone plan with my parents, who moved to Idaho. I finally talked them into switching to T-mobile. They went to this store and got Josh, who happens to be manager, as their customer service rep. Apparently, as soon as he found out it was a five phone sale, he decided to lie about everything. He told me that he could switch my phone and my daughter's phone service over, over the phone. We both were left without phone service for 3 days, until we finally ended up going to a resale store. It took 3 days because Josh kept promising he could do it over the phone. So through email we would be communicating and he would just abruptly stop and I'd have to wait for the next day, Or whenever he got around to checking his email again. And he kept telling me to call him and he knew full well I didn't have phone service to call him. And the closest T-mobile, is 3 hours away!

I need a new phone, so I got the choice between samsung 24, samsung 24plus or samsung 24 ultra. I decided on the samsung 24 plus, he said he would overnight it, It took four days to get here. But then when it got here, it was the Samsung 24 Ultra. I did not want that one because it was more expensive per month. Which he lied about the monthly fee for both of them anyway! Josh has not returned my call since I received my phone. I've called several times and left messages on his phone. As there is no local store here, I couldn't exchange it for the correct phone, as the closest local stores 3 hours away. I'm disabled with no way to get there! So now I'm stuck paying the extra $20+ per month. He also added the insurance to at least one phone that was not asked for. Then he told me I'd get Hulu and Netflix for free, which I only get Netflix. This entire experience was beyond frustrating, disrespectful and disgusting. Josh could not care less that he left a disabled woman,who lives alone, without a phone for 3 days, nor could he care less about all his lies because he made his sale and got his commission! And it doesn't matter to him that I have to pay a monthly fee for this phone that I didn't even order! T-mobile really needs to rethink their management position...

I was excited when I first transferred to T-Mobile thinking it would be better than Verizon. I signed up in May and I’m still trying to claim some of my rebates from then. I have learned from their staff to call in advance to schedule an appointment because generally there’s a long wait or sometimes they can’t even help you at the time and you have to come back later. I called yesterday and scheduled with them for 2pm today. They had to confirm who would help me with someone there and then said their assistant manager Ben would be helping me. When I arrived today Ben started to help but acted annoyed. Then other customers came in stating she had just lost her phone in a lake and wanted to know if they could help getting another. Ben left me to help them and I was standing there with no one helping for an appointment I booked yesterday. Then I see the manager redirecting the staff and placing a new staff who was still learning with me . She asked if there was anything she could help me with . I looked and the other associate who I had spoken with when scheduling the appointment who also knows my situation I am needing help with and said “I thought you said my appointment would be with Ben because he was aware of what needed to be done and was the assistant manager? It just seems like anytime I go in there it’s mass confusion and so time consuming even when I make appointments. then I was told by her that Ben was supposed to be greeting people and shouldn’t be helping me. Which made no sense since they were the ones that made the appointment having him help me. Then he came back up to the counter and told the new associate that he would stand there and help her help me. I stood there for a few minutes while everyone seemed to be helping other customers who were walking in and finally after realizing I wasn’t going to get any help for a while. I walked out of the store. I am so beyond irritated and concerned that this far out I’m not going to get my rebate after all. I have never had a good...