Kentucky Branded - Fayette Plaza — Local services in Lexington

We showed up at the Hamburg location at 8:00 and was met as the clerk locking the door. The sign on the door said they closed at 9:00. When we asked to come in and shop we were told “we changed our hours we close at 8”. Yet, the sign says 9:00 and their website says 9:00 and the internet link says 9:00. She - and the others - clearly didn’t want to stay past 8:01. We explained that we had driven from Atlanta all day and hurried to get to the store before they closed at 9. The response was, “I’m sorry” and closed the door and locked it. Another couple had arrived at 7:55pm and was told very sternly, “we close in five minutes”. They felt pressured to look around and left as we were standing at the door taliking to the clerk. They stated one of the staff members was very rude. Get it together, people. As I’m typing this outside of the store at 8:15pm, three other couples have approached the door to find it locked. Not a good look for the night...

My daughter (13 yrs old) has never been to a UK game. I came here to buy UK gear for the game tonight. The two women folding clothes although very pretty ladies barely acknowledged us. 150$ for 2 sweatshirts and they acted as if we were being done the favor. They greeted everyone as they came in. Including us, but when it was time to pay there wasn't a smile in sight. Not "have a great day," "find everything you were looking for . .. " it was the absence of ANY WORDS that was unsettling. I was so happy to be with my daughter I didn't even realize the feeling I had until I came home. I speak with my money and they'll not see any more of this from me. I do like my sweatshirts though....

Great customer service! I called the Fayette Plaza store in Lexington & placed an order over the phone with Courtney & she was great! I don't live in Lexington but arranged to have my order picked up by my son. Described what I needed & she got in touch with the warehouse & made sure they had each item & size I needed. Very patient & sweet to talk to. Everyone should have a Courtney...