Circle D Appliance — Local services in Liberal

Avoid this place — complete waste of money.

I bought two parts here for my washing machine. They were brand new, not damaged or used — they just didn’t fix the issue. I came back with the full receipt hoping to return them, but they told me “no returns.” Honestly ridiculous.

To make it worse, I paid $82 for something that costs under $60 on Amazon. And even that would’ve been fine if they had accepted a return, but nope — stuck with two useless parts now.

And here’s the real kicker: one part was in a sealed bag, but the other was already in an open box. When I called about returning them, she told me they don’t take anything back once it’s opened — but they literally sold me an open box part in the first place. Who knows if it was even new? Could’ve been returned by someone else already.

When I explained the issue, the woman told me, “Most people come in and know what they’re looking for.” Like seriously? I do know what I’m looking for — but mechanical issues aren’t always straightforward. You don’t always know what’s wrong until you test it. I’m out here trying to fix the machine myself, while she sits behind a desk acting like it’s that simple.

Bottom line: overpriced parts, no refunds, and zero customer support. I thought I was doing the right thing by buying local, but this was a mistake I won’t make again. Don’t waste...

My husband and I have probably bought over a dozen appliances here over the years, even though they were usually more expensive and below average service. But they were local, so we tried to support them. They have become a nightmare to work with anymore. They'll quote "policy" in an effort to collect an additional $60 fee, when they didn't work on the right thing the first time. Even staying local isn't worth the headache of working with Circle D. So sad that customer service has really gone to pot anymore! The rudeness of the owner, has cost his business the purchase of a new refrigerator and washer dryer that my son would have bought from them, and any future business from me and my husband. I know the loss of our business may not be a big deal to them, but we own a business too and feel every...

Very rude manager. I talked to him Saturday and he said the part was in stock and would keep it for me until i could get there on Tuesday. When my daughter arrived to pick the part up, he said I said nothing about that part. I called and spoke to the manager, and he hung up on me after i confronted him about what he said. I called back and he was very rude, went back on his word multiple times, unapologetic, and frankly, a smart@ss. I will not be doing business here gain. Ever. I wouldn't recommend this place if you are looking for professional customer service. He was not interested in saving this customer from not...