Sutherlands — Local services in Liberty

I went to this Sutherland's location this past weekend to get stuff to plant some flowers. At least three aisles were blocked with flat beds to carry pallets around. There were no workers around the flat beds. They had plants and flowers outside with great prices, so there were a ton of people there. I got a few flowers and went inside to get some potting soil and mulch. I had to weave through dozens of people checking out because they had two checkouts open and everyone was squished in a tiny area. I went back to the garden area. I found the potting soil, but it was really heavy. I couldn't lift it. I looked for an employee to help, but couldn't find one anywhere. I just grabbed the smaller bag and started looking for mulch...everywhere. I never found it or an employee. I finally just left. I was so frustrated. I couldn't buy what I needed so I certainly was not going to wait in line for 20+ minutes!

Against my better judgement I went back to Sutherlands because I only needed two items. I could not find a single employee actually doing their job to help me find the items. After searching, I found the items on my own. I went to the counter to checkout. The woman at the counter was busy texting and looked up after I had been standing there for too long. She said "Oh", in an annoyed"I have to do my job voice". When I was finished paying she literally left my items on the counter and walked away. She did not put them in a bag, ask if I wanted a bag, or thank me for coming in. Even though Sutherlands is close to my house I will not be going back. I have no idea how they stay in business. I hardly ever see customers, but I always see at least 10 employees...

No stars for this store. Either their associates need additional training or their system of registers are set up wrong by design. I did not get the sale price the first time I checked out. I was OK with the mistake and asked them to correct the mistake. Cashier did not know how to; called the manager he could not figure the issue out either. Yet after some time they were able to get it figured out. They gave me a receipt showing the credit back to my card then the correct sale price on the new receipt. Then I asked for some help to load large 155 lb box with my new smoker in it into my vehicle. The response was "well I can see if someone will answer my page and send them out to help you". No one ever showed up in the parking lot to help. Fortunately another customer was nice enough to help me load it. This was my first and last time ever doing business with the location. I checked my account for the credit; guess what it is not there. I spoke to a lady at the store and she informed me it will take 10 days for the credit to hit my account. So in the mean time they have charged my account twice. She had a great lack of concern for my situation. Oh by the way if you bank with Platte Valley Bank do not plan on using your...

This place has been deteriorating for some time. Particularly in the area of customer service. Although I once frequented Sutherlands quite often, I now will drive 6-7 minutes further to get my home improvement items at Lowes. However, yesterday, I was right there leaving an adjacent business and decided to stop in to make a needed purchase. Walked by one employee at the contractor counter who made no acknowledgment of my presence and one other who diverted so as to not walk by me. Approaching the sales counter, the very unenthusiastic cashier began berating the woman in front of me for paying with a $100 bill. When her apology to not having smaller change didn't appease him, he launched into a tirade about people like her making small purchases with $100 bills all while slamming items around obviously throwing a temper tantrum. He seemed a little subdued when I chastised him for his behavior but no apologies, no graciousness for hers or my business. Nothing but a clear invitation to conduct our business elsewhere. ...