ALDI — Local services in Lilburn

Dear Aldi Customer Service Team,

I hope this letter finds you well. I am writing to express my deep concern regarding the accessibility and communication system for reaching an Aldi store in real-time during emergencies. As a loyal customer, I have encountered several situations where I urgently needed to contact a specific Aldi store, only to discover that no such direct means exist. Instead, customers are expected to dial a general 800 number, which provides little assistance in dire situations.

Aldi's commitment to customer service excellence has always been highly appreciated, but the lack of a direct store number is becoming a notable inconvenience and, more importantly, a potential safety issue. I believe it is imperative to address this concern promptly and improve the means by which customers can reach a specific store in real-time.

The current situation poses several issues:

Lack of Immediate Assistance: In the event of an emergency or urgent matter at a particular store, customers should be able to contact that store directly. The 800 number provided does not facilitate quick responses, and often, it is unable to connect customers to the desired location. Customer Expectations: In today's fast-paced world, customers have certain expectations when it comes to accessibility and convenience. Having a direct store number is a standard feature for many retailers and is expected in modern customer service. Safety Concerns: In emergency situations, quick and efficient communication is crucial. The inability to contact a specific store directly may pose safety risks and hinder the appropriate response in time-critical scenarios. I kindly request that Aldi takes immediate action to address this matter. It is crucial to establish a more effective communication system that allows customers to contact their local Aldi store directly. This may involve assigning a unique phone number to each store location or implementing an alternative method that ensures direct and efficient communication.

I am confident that by improving this aspect of customer service, Aldi will demonstrate a deep commitment to its customers' safety and satisfaction. The ability to directly contact a store is not only a matter of convenience but also a basic expectation in today's retail environment.

I look forward to hearing from you soon regarding the actions Aldi intends to take to rectify this issue. Your prompt response and commitment to improving customer service in this area will be greatly appreciated. I believe that this improvement will have a significant impact on the overall customer experience and safety within Aldi stores.

Thank you for your attention to this...

HORRIBLE experience visiting this store today(04/21). I greeted the cashier(CLAUDIA)kindly only to be ignored,I let that pass.Immediatley after she seemed irritated and started to scan,then toss my items around. She asked me to move my cart around the register so she could place my items into my cart.As soon and I was moving my cart to where she asked she was already putting her hand on my cart and pulled it at full force which caused my cart to swing around with my TODDLER sitting in the seat. My babys' body even pulled back because of the vicious way this so called MANAGER swung my cart around! I visit this store often and today was the perfect day to pick up some quick items I needed while leaving my daughters' pediatrician because of a headache she was complaining about,I could only imagine it would hurt more after her tiny body was shooken while sitting in the cart. I brought it up to her-CLAUDIA (manager) attention and she looked me into my eyes but kept ignoring me almost as if she didn't care that she could've hurt my daughter. As a customer I would expect atleast good customer service coming from a so called STORE manager. I did report her to corporate and am looking forward to the process of seeing someone much better take her place,Her problems are not anyone elses problems to take home. Mikaiya (cashier) on the other hand was AMAZING,She did my return for my items.She was reassuring and even apologizing for what her horrible manager did although it was not her fault,Because of her I felt at ease. Think twice about visiting this store until there is a new manager,Which also dosen't care about presentation. This...

I loved shopping at Aildi's but on July 3rd I was given a counterfeit bill by the cashier, Lauren. I didn't discovered this until the next day so I went back to the store and spoken with the manager. I brought my receipt showing my purchase and I gave her the counterfeit bill. She did not apologized for my inconvenience for what happened instead she told me she had to review the video from yesterday to confirm... I comply and after 20 minutes or more passed by. I asked the cashier to see how much longer this will take. The manager came back and asked me if it was me that came into the store yesterday!! Seriously?? I described to her exactly what I had on yesterday. Then she tells me the transaction never took place and the district manager was not in and she is the one who will have to handle the situation. I did my best to remain calm and threatened to call the police because she was being untruthful and I felt she was discriminating against my age, color or race. I told her I was a consumer and it what she was doing was unfair treatment to me and that I was not leaving the store until she made it right. After she spoke with her district manager she was ordered to make it right... And she did, but did not showed any empathy and she was very unapologetic! I will not be returning to this store #35...