The Home Depot — Local services in Lilburn

Perhaps this Home Depot did better in years past. But as of recently this is some of the worst customer service I have ever experienced. If you care to read the details:

I found my way to the electrical department in need of a specific cable. I searched 3 times on my own up and down multiple aisles until I gave up and decided maybe I need some help. There weren't any customer service reps around so I walked until I could find one. Customer Service Rep #1 said they couldn't leave but will send someone to the Electrical Dept who can help. I thanked them, waited, no one came. I decided to go to the Customer Service desk at the front and upon walking all the way from the back to the front of the store AGAIN there wasn't a Customer Service desk. Ok.... find another person Customer Service Rep #2 said they couldn't leave but will call someone to the Electrical dept. I go back I wait, no one. I try to find it on my own again and I finally see later a Rep wandering that way but another customer grabs them first. This has now been 20 minutes. I stand to the side of the aisle and absolutely no one is coming to my aisle. No one has made a call. I grab the first person I see and she says she can't help me but will call someone to the Electrical dept who can. I tell her my situation and how that is the 3rd time someone has told me this. She doesn't leave me til someone comes. Well the "Electrical Customer Service Rep" comes and she sees another guy first. He takes her store phone and is asking a million questions with someone on the other line. For 10 minutes. I tell the rep what my deal is and how I need this cable. She says she has no idea what that cable is and to LOOK IT UP ON MY PHONE. Well there's no service in this Home Depot and she says she can't help me til the guy gets off her store phone so she can look up the item. Because she has no idea what this cable is. She couldn't help me without her computer. Right.... the "Electrical" customer service rep. I wait for a while and another customer comes along. She helps her. While the guy is still on the store phone. And when she is done with that customer she starts walking away and says maybe he will get off the phone soon. It took 40 minutes to determine this store could not help me. I highly DON'T...

Hey guys, it’s Tim; back again thanks to some more shenanigans. Surprisingly this time it was the Home Depot! Typically known for their employees scattering every time you need something or have a question 😂. This time they one up’ed themselves by trying the bait and switch tactic! They told me they would need to send someone out to take measurements prior to beginning any estimates (in regards to installing cabinets / countertops) and that their would be a charge that service (although they will have you sign up under the impression that estimates are free!) of $129; I understand nothing in life is free, but the lady on the phone explained that regardless of what I choose to do that I would have a copy of the estimate I paid for! Ya know because I paid for it! We’ll long story short I needed a copy of estimate and sketch to pass off to adjuster (was a water loss*) to get approval to have work done and after calling multiple Home Depot multiple times (and being given the old we I’d have to talk to the one person who has access to it - apparently no one else could see it but her … right 😒) I was told that I couldn’t get a copy and that it was their property (although I paid for it 😂😂😂) that if I wanted it, id have to use them 😂😂😂😂 and if not it was non-refundable and that I should have read the contract 😂😂😂 the type of move sleazy contractors use to deceive people (hoping you’ll use them because they know your already in too deep) never thought the Home Depot would resort to these tactics! If you don’t want to do something, then don’t mislead people and then follow up with attitude and “you should have read the contract “ thing 😂😂😂😂and that he’d see if he could give me a refund but it would be tough because I paid over the phone and not in store. Once upon a time y’all cared! I hope you guys the best of luck staying in business now that your resorting to the sleazy...

This is not the first bad experience I’ve had and I’ve had similar experiences every time I’ve been. But on March 25 in Georgia for the garden center to not be open and to insist that everyone has to pick up their mulch garden supplies, etc. drag all the way to the other end of the store and then all the way back to their car is ridiculous.

But that’s not even the worst part it took 3 employees before someone finally told me the truth that they were not going to open the garden center. The first employee said, yes they should be open and asked me to sit down and wait and she would get someone for me. Never saw her again. The next person wandered off supposedly to ask or get help didn’t come back when I found him again in another part of the store he said “oh they’re not opening the garden center” I wanna take a moment to note that this same employee has shown the exact same apathy and laziness in past encounters and I don’t know why he’s being paid to walk around and do nothing, must be nice.

Finally, an older gentleman offered to help me with my cart - as I also was lugging around a two year-old.

This is absolutely ridiculous. Why should I have to do all this extra walking? Why can’t you just open the garden center? It’s March in Georgia (one employee told me it was too cold 🙄)and it was gonna be 78° today of course people are gonna want to work in the yard.

I’ve had multiple bad experiences at this Home Depot in the same kind of way where employees wander off saying they’re gonna get help. They never return again or they go and help someone else or they flat out just don’t tell me the truth. I’m often doing my shopping with small children. I don’t have time to find that one good employee. Home Depot, you could save a whole lotta money if you got rid of the guys just hanging out on the floor and...