Midwest Glass & Mirror — Local services in Lincoln Charter Township

Wow. Just called to request that someone consult with me on two custom showers in a new construction and the person that answered the phone did just about everything she could to discourage me from buying anything from them. It's just shocking to bet treated this way by a local business. Don't they understand "word of mouth?"

Update 7-27-20: So, at some point after my initial call and the negative review, I was able to get in contact with a field sales rep named John. He was great to work with and we got the showers done and they are nice. In addition, there were 5 custom mirrors installed that also turned out great.

Some months later, John text me and asked if I would consider revising the negative review. I thought about it but, my experience with the staff answering calls from new customers did not change. Also, I asked if the staff member was still there and the answer was yes.

This morning, I received an email from an employee asking me to update or replace my review. I was planning to do that when I received a message from Google indicating there has been a response to my review. I read it and the owner is basically suggesting that everything is great now so, I guess no reason to revise the review. The work in our new home was complete well...

This business is a complete joke! The customer service and follow up is completely non existent. I had two showers and a two mirrors installed the first time. Estimator did not get the dimensions correct after two visits and the mirror had to be taken back and recut. Salesperon does not follow up, and all calls have do go through the ladies in the office (what are we in the 1950's). They don't know anything unless there are notes on the account. Salesperson came to my house a third time and promised me follow up repair on the two showers that were installed with issues. Now they want me to order the additional bathrooms before they repair the first two. I asked to speak to the manager, and once Laurie in hte office said "she won't do that". So let me get this straight, you won't address my current issues, but you want me to buy more from you?!?!

Worst run business...

We had two new commercial doors installed at Union Pier Market. The doors are great. The install went smoothly. We had an issue with the door closer and they are comming to fix the issue without any complications on July 2nd, right before a holliday. The lady on the phone was very nice. I read some of the negative reviews on google and people need to understand that it's been extremely challenging for buisnesses in this area to find employees that want to work, and dealing with product shortages. Everyone is short staffed and overwhelmed, be kind and patient. Prices can be high, but material and labor have increased over the years. They sell good quality windows and doors. Midwest has been around for a long time and they have also done great work at my house and neighbors homes as well. Thank you midwest for...