GameStop — Local services in Lincoln Park

The worst customer service experience I’ve ever had. Cammy is incredibly rude - not only to customers but to Jade, the employee she was working with.

I brought several games to trade in, plus 2 systems. After scanning through the games, she asked if I had the power cords to the systems. I did not - no biggie, we drove back home to search for them. Returned to turn it all in, but the systems were dead. Apparently they will not charge them there for you and they require a 20% charge. Very specific information that wasn’t relayed before leaving the first time. Frustrated - we left again to go plug the systems in.

After an hour or so, we returned to finally trade in the systems. The first one went fine, the second we had a slight issue with finding the screen time password. After searching for some time, we finally unlocked it. We went to get the credit and she notes that the serial number sticker wasn’t on the console, so they cannot accept it.

Cammy had several opportunities to make this a pleasant and stress-free experience, and instead she almost intentionally made it the most difficult thing ever. Knowing we had to leave and return, she could have double checked for the things she knew were required. Is it charged? Does it have a serial code sticker? But instead, she let us make 3 separate trips only to deny us the trade in credit.

None of this would have been nearly as frustrating if Cammy had any type of remorse, understanding, or empathy. Jade was the one to acknowledge my situation and apologize. At one point Cammy just tapped on the pin pad with her pen to signal me to click a button instead of using her words. She was very short and rude to Jade as she was using the computer, and even threatened to kill her out of frustration for her asking for help.

All of this for me to drop over $500 on a new system. It wasn’t like I was only there to get cash. I was there as a customer to spend a large sum of money, and she was doing everything to prevent that from happening. She should definitely NOT work in any customer...

Terrible service, I had bought a PS5 online for pick up in store (granted it was Black Friday) after I got off work I tried calling them 8 times to make sure it was actually available. when I finally thought maybe they’re busy being Black Friday (my brother went up there and told me it wasn’t as he also went to get something) I get to the store around 8pm and it’s empty just the 2 employees a guy with long curly dark hair and a lady with glasses who I assume is the key holder I stand at the counter for a while. The lady at the counter finally asks me if it was an online order and they proceed to lift the same box over and over going “I don’t know where it is” finally after about 5 minutes I tell them if they check the inventory room? (I use to work at this location) the lady asks the guy and he says no, she goes to check and surprise surprise it was there the lady then got rude with me which I assume is because I told them where it would be and that was pretty much the end of the encounter but I will not be returning to that location which sucks because I grew up going there and worked there before transferring to Taylor then Dearborn locations for promotion. I understand it was Black Friday but you gotta keep a positive attitude if you want people to come back and...

Brought a pre own controller with a two year insurance 06/01/25 controller started to not work properly so took it back 07/12/25 with the original receipt. Employee replaced my controller. Got home the replacement controller would not turn on.The next day took it back and another Employee agreed it's broken but would not exchange the controller. Have to have a exchange receipt, so I went home tried to find a exchange receipt, I could not. But I found both zip lock bags they give you with serial codes on them, so I got back with both. Let him know that I am a member and I just want to exchange for a working controller. He said it shouldn't be a problem since I'm a member and it would be in the computer. We'll it wasn't, so I asked for a manager, none there until Tuesday 07/15/25 He asked me to describe the person who exchange the controller. After describing the person, he said that's the manager. So come Tuesday I'm supposed to talk to a manager who didn't give me an exchange receipt or logged it into the computer. Tuesday will decide if I will remain a member or not. Well not using game...