Stone Fitness Inc — Local services in Lincoln

I'm giving 5 stars because as a business owner who has taken over previous business I know how challenging it can be. However, I am leaving this review because as a customer I'm disappinted in the level of standard for cleanliness. I believe it is a little cleaner than the previous owners but comparing with low standards is never a good thing. Compare with high standards and try to emulate those. If we compare with how it was before which we all know was terrible, then how much really has to be done to be "better than the last owners?" Not much. Why not go to LifeTime Fitness and compare with them or Villa Sport in terms of cleanliness and maintenance standards? I briefly met the owner, or at least the son, not sure of the relationship but he introduced himself as "my mom owns the building" and he seemed professional, welcoming and very positive about making improvements. I believed in HIS story that they were passionate about making things a high standard rather than looking around for myself, and I purchased 6 months in advance, who wouldn't, the price is right. As I've been working out though I have noticed that the cleanliness is actually very poor. The cardio machines are especially bad with layers of dirt almost like dried mud all over the area where the feet go, dust and debris all around and under the machine's and layers of buildup around other extremities. The free weight area is also very dirty with layers of buildup over the extremities and under. Padding is ripped and torn on many, if not most of the machines. Corners are full of dust bunnies and garbage is visible in various areas. This is from coming and observing over the course of about 3 weeks so it isn't a one time observation. With all that said, I am disappointed because all that it would take is a group of 3 to 5 people, maybe the family of owners or even a group of volunteers from members (I'd volunteer), to go in one day and do some deep cleaning and detailing to make all the machines sparkle like new and then move equipment enough to clean under and around. Then it would only take daily keep up in sections of the facility to maintain this new look. Granted it would take a little money but the padding should be fixed asap as well and mark that as an expense for the cost of new business, or at least the worst ones, there are some that are pretty bad. If those padding and the cleanliness were to be fixed and then maintained from there, then I have no doubt that this place would be recognized as pristine and a premier workout facility rather than just "it's the only option in Lincoln at least it's better than the previous owners." If this can be accomplished within the 6 months of my membership I know I will stay, and if not, I would rather pay ridiculously high prices and drive to Roseville for either Lifetime Fitness or Villa Sport. Again, great potential for having a really great place here in Lincoln, I really hope the new ownership takes initiative and goes above and beyond to provide excellence! So far the service has been just fine so that is also a...

I honestly used to enjoy this gym. There were only a couple things that irritated me such as being charged for my membership when closed during the lock downs, being charged for child care when they no longer offered it, (without being reimbursed for either) and lastly, them not opening qt 4:30 like they claimed. The front desk people show up late, aren't there when you need them and have no authorization to cancel memberships. Only the manager who is never there can do that. I only came to this gym once in January and had since tried to call the cancel. They never answer the phones so I went in and requested cancellation of my membership as I had moved away from Lincoln. The front desk girl said she did not have the authorization to cancel the membership that we needed to send a letter I wrote a letter for her to give the manager at that time and left. An hour later she called and left a voicemail stating that membership cancellation letters had to be mailed. I mailed my letter a month ago and just got charged over the amount of my membership again. I will be disputing as fraud and putting my review everywhere I can until this is fixed. This is the first bad review I've ever left but it is...

In all honestly this is not a beginners best ideal gym. Many machines in the gym are broken malfunctioning and are either falling apart. Many of the pads on weight machines are worn out and exposed which doesn’t give a good impression. Instead of replacing machine they chose to fix it instead which causes more problems because the machines that have been fixed are uneven, have different parts on both handles and don’t function properly. As a professional I recommend a more beginner friendly gym such as crunch or planet fitness. 40+ a month is not worth the money for the mediocre machines in this gym. Lighting is absolutely horrendous and even is flicking. The gym itself is clean but it doesn’t look to be so, weights are thrown everywhere, they are not organized properly, there are not enough weight holders for the amount of weights there are present. This would not be an ideal weightlifters gym, not to mention the weight room is on the second floor so if you need to use the bathroom you have to exit the building and good down stairs to use it. And if you Tun out of water there is no place to fill your water bottle unless you want to take the chance with the school water...