Firestone Complete Auto Care — Local services in Linden

I would not suggest Firestone at the Linden, NJ location to anyone. I had a flat tire because a nail was jammed in it, so I took it to Firestone at this location for repair. I went early on Saturday to have it repaired. The service took about an hour and a half. I went home happy. In two days, another tire had gone flat, but because of a bent rim. I had never had this problem before. I took the car back to Firestone in Linden the following Saturday sometime after noon. Wait time was about 3.5 - 4 hrs. I finally left Firestone close to 6PM. Monday morning, the tire is going flat again, so I will have to have it repaired for a third time! I will not be taking my car back to this Firestone. I have been a loyal customer to Firestone in Middletown, NY, and their services are excellent! I figured that I would take my car to the Firestone in Linden, NJ, expecting similar quality service and was very disappointed. In the Middletown, NY Firestone, their customer service rep would explain to me what the damage was on my car, how it could have happened, what they did to repair it, and how I can avoid such damage in the future. If there is a possibility that there are any issues with the repair/maintenance that they performed, they tell me to bring it right back to them and they will have it fixed (which I have never had to do because there has never been anything wrong with the work that they do to my car). In Linden, NJ, I get no explanation. After a long wait, the customer rep notifies me that my car is done, and that the air leakage on the tire is due to the rim with no explanation, no friendly offer to return the car if there is anything wrong with it, or explanation of what they did. I would not recommend this Firestone to anyone. In fact, I would suggest to anyone NOT to take their car to the Linden, NJ...

Got an initial quote to replace inner and outer tie rod for about $430 on Dec 28, 2021

Brought the car in for the work to begin on Monday, Jan 10th. I flew out for the week so they could have ample time

Then after I land they tell me that the quote is wrong and the inner tie rod is connect to the rack and pinion so the entire piece has to be replaced the new price is over 1300. After going back and forth I give them authorization to repaore the car so that I can have it by the time I get back. I authorized them to proceed with work, on Thursday morning.

To be clear, my car is in their possession the entire time. They then tell me that the 2nd estimate they gave me is also wrong and the correct one is based off the size of the wheel and I of course have the more expensive part. So the actual cost is over 1800. They refuse to admit any fault. They keep saying its the nature of this business and that it happens all the time.

Don't bring your cars here unless it's for routine maintenance because clearly the people behind the computer don't know how to get accurate estimates or do their due diligence to get accurate estimates.

Everything could have accurately quoted if they put in the VIN, but again this place is unprofessional and unethical.

My car wasn't ready until around 3pm Saturday Jan 15, 2022

All their quotes say the prices are valid for 30days but then they don't give you...

Do not, I repeat, do not risk taking your vehicle to Firestone to have it serviced. Particularly the location on St. George Ave in Linden. Their mechanics confessed to accidently destroying my engine because they failed to put the proper amount of oil in my vehicle during my RECENT oil change. AMAZINGLY I was still left with absolutely nothing. Their honest mechanics told me that I was not liable and that it would be taken care of. Unfortunately this was not the case. The Firestone claims agent, Carlos Hernandez called me and quickly read a report OVER THE PHONE and in his last words just said that Firestone was not liable. He did not apologize or offer any advice....nothing! I asked so what know? Find a way to remove my disabled vehicle off the property and have a nice life? His reply was "yes". To make matters worse, I asked him for a copy of the report and he told me "No". When I asked why cant I have a report of an inspection done on my own vehicle he told me that I would have to have it court ordered. What in the world!? I have patronized them and given them a substantial amount of money just to get jerked in the end. I have no car. I had a tune up service done two months prior, and an oil change....yet I was told my engine died because of the lack of oil. I also had a new battery installed and four new tires form them! And this is how they treat their...