Oliphant Design — Local services in Litchfield

Just went online to see if anyone else had had as negative experience at the Litchfield Oliphant as we did today. After a lovely afternoon visiting and chatting with owners of several stores in town, we stopped in the Oliphant store, as I own and like the brand a lot. There was a display of vases by the door for growing avocadoes. They came in several colors , and I opened the package to see what one particular color (not on display) looked like. My friend and I were immediately barked at by the older woman working there, who told us we weren't allowed to do that, and promptly came over to continue her lecture. We were very polite and apologized , but that didn't stop her in the least. She continued on for another minute or two before retreating back to her perch behind the counter and never spoke to us again. It will be a cold day in hell before I return to that Oliphant store -online is just fine. She must be the owner, as she couldn't possible hold a job there based on her nasty behaviour...

Like a scene out of Pretty Woman, I walked in to buy two dresses today (after purchasing two online in March) and the sales associate was so horribly rude that I turned around and walked out. Needless to say, I will never shop at or buy Oliphant again. From the comments below, this seems to be a common experience. Many other wonderful places to patronize in Litchfield,...

Do not mail order especially if you want to return. I sent back the full priced dress and have yet to get a refund. These days refunds take only a few days! I need to dispute it on my credit card to get the charge reversed. I have sent several emails and left messages, no one returns either. Awful...