Wireless Guru & Game Swap — Local services in Livonia

What I look for in a business I choose is honesty, integrity, service and price. In that order. The service behind the sale is always more important than the price. Yet I found a business that reflects everything I look for in Wireless Guru & Game Stop. I've taken multiple devices in to be repaired for various issues including broken screens, not charging properly and other issues. They repaired the screens quickly and at very fair prices. Yet on the not charging issue of my iPad they blew me away with their service and integrity. They had to diagnose the problem which was not a typical quick fix. There was no damage and no broken parts. They found a networking issue with the iPad and helped me by resetting It and it worked perfectly. I expected to pay for their time and effort. It was not working before I brought it in and I walked out with it working perfectly. When I tried to pay they refused saying it was no charge. They could've and in my opinion should've charged me. They solved yet another problem I had and yet they were happy to say no charge since they didn't have to invest parts into the fix. That is integrity!!! I will continue to come back and I completely recommend the staff and the business. I've had iPad/ iPod repairs at other businesses and I have always felt taken advantage of and overcharged. At Wireless Guru & Game Swap it's the exact opposite. I feel valued, respected satisfied and confident that I'm dealing with...

My friend suggested Wireless Guru & Game Swap as a place she takes her phones to be repaired. She said they were less than everywhere else and great to deal with. I didn't want to have a phone that needed to be repaired due to a cracked screen or anything, but kept them in mind. On Christmas day my son had something fall on his phone and cracked the screen. I went to Wireless Guru & Game Swap and they had it fixed within 5 minutes for around half of what the Apple Store wanted to repair it. It came out to around $63 total out the door. The staff was super friendly and I couldn't have asked for better service. I was greeted right when I walked in the door and they were helpful from start to finish. If you have a cracked screen go see them! I don't know what else they do as far as phone repair, but call them before you take your phone anywhere else. I asked if he had a bag I could put my son's phone in since I had other places to go and I didn't want it scratched up in my pocket since the protective case was at home. He got a bubble wrap bag that was the perfect size for the phone to put it in. That's just the cherry on top of a great customer service experience. They didn't just put it in some plastic or paper bag. They put it in something that would protect it on the trip home. I could go on and on raving about them, but will let you stop reading so you can...

Great Place! My girlfriend and I went there because we heard from a friend that they were awesome at fixing damaged screens on phones. We took her iPhone 4s with a shattered screen there and was welcomed by a very friendly staff. The guy fixed the phone within 10 minutes and was very personable. The price for repair was $80. You could go online and get the new screen for $30 or so, but that is often from China or another foreign country. Plus the touch pad is often refurbished when purchasing from these countries. The parts they used to fix the phone were brand new parts. I think paying the extra money for new parts and quick installation was a steal!

Aside from walking out with a new screen and a happy girlfriend, I also walked out with a James Bond 007 N64 game! I would recommend this place to anyone looking for a reputable place to get their phone fixed or looking for used video games. The thing I liked most about the guy was that he was very honest. If it was cheaper to do something else, he would tell you to do it. A happy customer is a returning customer.

As for the lady in the review previously, the phone may have had other issues. Sometimes that isn't understood until the screen is repaired. I think it sounded more like a bad situation than him trying...