AT&T Store — Local services in Locust

I went this morning because my phone wasn’t turning on, gentlemen working was short with me. He didn’t bother looking at my phone, or help in anyway other than basically say he couldn’t help me. Apparently my husband is the main one on the account and he couldn’t help me without my husband being there, which he was at work. Since when? I’ve had phones fixed in the past and my husband was deployed and I didn’t need him there. I wasted an hour during to south park in Charlotte just to walk in and them fixing it by doing volume button up, down and power button to restart it. WTH couldn’t the man at the store do this for me? He offered no help and I wasted my entire morning. Does your staff not know how to reset an iPhone? I know the ones I’ve been to in KY have and fixed it right away. I won’t be returning to this location. I’ll drive a little more to albemarle to that store and hope service is better. At least now I know how to reset my iPhone no thanks to the staff at...

As I walk in the lobby smells like weed. One of the workers was on a laptop with a headset on playing video games. The girl greets me also on a laptop with a Xbox controller connected to it. (Playing games). Asks me what I need and I say I came in to file a claim for my phone. She simply says I can’t help you. Not telling me anything more than that not giving me another place I can go or anything. She simply to go and do it online. The att website told me to go there to file. After this I simply asked that I’m on a military plan and asked if there’s anyway I can lower my plan and was told well me and the other gentleman pay $230 a month for two lines so idk why you are complaining. Because of this treatment I will soon be leaving att. Thank you for...

Manager Brandy tells her sales assistants they HAVE to put up sales on your account like protective plan and upgrade anytime after your first payment even when you don’t want them. NO means NO. I didn’t ask for any of these up sells and was shocked to see these charges on my bill. Brandy encourages and trains her staff to do unethical and devious practices in order to make a sale. Sales asst Tristiny stated she is only doing what her manager Brandy tells her to do. Do not go into this store unless you want to be ripped off and taken advantage of. Manager Brandy should be fired, she does NOT represent ATT in a positive light. We have five people on our family plan and when these phones are paid off we are definitely leaving ATT. 1 STAR...