Secondhand Rose — Local services in Lodi

My husband and I went into this shop today and we are so glad that we did! The shop itself is great. There’s a wide variety of beautiful thing’s to choose from, and we took home a couple of really interesting pieces that were also fairly priced. The best part of the shop Id have to say is the people that work there! Everyone was very lovely to is, very friendly and that’s something we’re not always used to in places like this being that we’re both heavily tattooed punks haha! Yet the part of our visit that really stood out for us was our conversation with the woman at the front counter. What a rad chick! I am so grateful to have met her, she really left an impression on me. She’s extremely knowledgeable about the shop, its history, and many other fascinating subjects. My husband and I really look forward to becoming regular costumers and having many more awesome conversations. Thank you to the Secondhand Rose, we had a good experience and we walked out with some really...

I would like to start this off by saying I’ve never had an issue here before today, however I don’t think I will be returning any time soon. It doesn’t seem like I’m the only person who has had an issue with the customer service here after reading some of the reviews. The woman at the counter was extremely rude when asked a question about an item in their store. I’ve never purchased anything at this place before and didn’t know that they don’t negotiate. Their prices seem pretty fair and I understand the reason why. But rolling your eyes and having an attitude about it lost a customer. I probably would have purchased the item if I had a better experience. I will say I think the store is well organized considering it’s an antique shop but in order to retain regular customers you have to have better...

I would like to give this place more than one star but honestly, the customer service wasn’t great at all from the owners wife. Me and my mother had talked to the owner to show him antiques and he told us to come in. When we got there, he was on a call so we patiently waited and looked around the store until the owners wife took care of us but rolled her eyes before helping and looking at us like we are an inconvenience. She then proceeds to talk to us as if we are taking up her time even when i confirmed we were coming in. I understand that people have bad days and work long hours, but to point out that personal issue to your customers is unnecessary. It would be nice to walk into a store and know that they appreciate their customers, and people in community. This store needs to work on...