Target — Local services in Lodi

So yesterday, my mom and sister went to Target for some shopping and one of the things they purchased was a black JanSport backpack, which they left at the cashier. They got home and after about an hour or so, we realized that they had left the bag behind. So, we called customer service and the lady said that she didn’t see it in the lost and found list or anywhere. We asked her if they could search the carts, and she told me to give her a call back in the morning because they were cleaning the carts right now and it would take a while.

The next morning, which is today, I called them after 10 AM for an hour but they weren’t picking up. Then I called again around 5:30 PM and they still didn’t pick up. Then we went to the store at 7:45 PM and while I was parking, my mom went ahead and asked the lady at the front of the pickup section. My mom told her that we had left the backpack behind yesterday and the customer service lady had told us to call back in the morning, so she asked if they had found our backpack. The lady said that they hadn’t found anything. And that's when I got there.

My mom insisted that they recheck and ask the cashier, maybe he knew something. Luckily, the cashier who was there yesterday was also on shift today. So, the lady said, "Oh no, he probably doesn’t remember anything," and she was hesitating a lot. Then she finally said, "Okay, let me ask Jai (the cashier)." The cashier counter is right in front of the pickup section, so when that lady went to the cashier and asked him, he quickly said, "Yes, I do remember they left their backpack and I gave it to Casandra." The lady was so confused and hesitant, and she asked him again and he replied again, "Yes, I do remember two ladies forgot their backpack behind and I gave it to Casandra." Then that lady went quiet and started walking toward the other direction slowly, and I looked at her and she said, "Wait a minute, I’ll be back."

Then another girl who also works there came and asked if we had been helped, so we told her about our backpack. While we were doing that, the lady we were talking to first came back and started talking to the girl and telling her about the backpack and how Jai the cashier had found it and given it to Casandra. Then the girl went inside the pickup room to look for the backpack. Another lady, also a Target employee, came running and was like, "What happened?" So now, there were three ladies in front of us while we were telling them about our backpack. The last lady, with black hair, kept asking, "What’s a backpack? What’s a JanSport? Is it your own backpack or your purse? Are you sure?" etc. Then the girl came out to ask for the receipt, and we gave it to her, and then she brought the backpack out.

My God! It felt like they wouldn’t have given us our backpack back if the cashier wasn’t there and if he hadn’t confirmed that he remembers and found the bag and gave it to some lady named Casandra.

These ladies working at Target in Lodi were so weird and didn’t want to return our bag that we purchased for $54.99. The customer service there is messed up. The Target management should really train their employees well.

This is...

I watched an older lady at Target snatch a box from my wife's hands. She had two display boxes in her hands. She than tried to grab the other saying,"you can't have these" my wife said "im going to ask at the front" she repeated "you cant have this", "i have gotten written up for giving these away" and when asked why, she mumbled and walked away talking into her radio and speed walking to the front. We caught the words "manager" and "front" following behind her sense we were only there for two items and followed. Once at the front, she and another worker talked out of earshot, and we could tell the older lady was making elaborate gestures with her body. The other worker came up to us once we were at the front of self check out. She asked for the box, and my wife said, "You're going to trash it." The worker said, "Give me the box. It's not free." There was no communication, both my wife and I were embarrassed, and she is shook cause of the old lady touching her. We won't be coming back here again due to the physical contact she decided to do and the attitude of both the workers. We have gotten display boxes from other locations before and highly disappointed in these two people specifically. All of this occurred on 2/6/25 at...

I shopped at target today because I could not get the Ball jars delivered to me. While I was there I picked up some Windex- which you Method brand was more expensive- & your shelves did not have the up & up brand that I usually get. I got some Hanes briefs for a neighbor- which I have difficulty finding in white in her size. I also got some blank cards & envelopes to write notes on. A young lady, Sarah from Valley Stream, helped me find the products I wanted and needed. Thank you for the excellent service I received from her....